Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Viaim RecDot: AI recording earbuds paired with the viaim app that capture meetings and calls and turn them into transcripts, translations, summaries, and action items in 78 languages. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Viaim RecDot when transcribing and translating multilingual or cross-border conversations in real time matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI recording earbuds paired with the viaim app that capture meetings and calls and turn them into transcripts, translations, summaries, and action items in 78 languages.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Viaim RecDot is a pair of AI note-taking true-wireless earbuds combined with the viaim companion app, built to capture and document meetings, calls, interviews, and lectures hands-free. Recording can be triggered by pinching an earbud, tapping the charging case, or capturing phone and internet calls, so audio is captured whether the conversation is in person or remote. The viaim app then provides live transcription with accent recognition across 78 languages, real-time translation with audio playback that shows original and translated text together, and structured outputs including smart summaries, key takeaways, extracted action items, and automatically generated mind maps. Industry and scenario templates let users shape how notes are formatted. A built-in assistant called Vitana answers questions grounded in the user's own recordings and organized Spaces rather than the open web. It is aimed at professionals who attend frequent meetings, client calls, and interviews, as well as students and researchers who want a single wearable device that both plays audio and captures structured notes.
Best suited for
Convin is a free tier with paid upgrades (freemium); Viaim RecDot is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Viaim RecDot |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Real-time transcription in 78 languages with accent recognition |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Real-time translation showing original and translated text with audio playback |
| Team usage | Real-time agent coaching cues and live assistance | Automatic summaries, key takeaways, action items, and mind maps |
| Integrations | Searchable conversation library with buying-signal and objection detection | Speaker labeling and editable transcripts in the viaim app |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Recording of in-person conversations plus phone and internet calls via earbud, case, or app |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Vitana AI assistant that answers questions grounded in your own recordings and Spaces |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Viaim RecDot
Choose Viaim RecDot if you need capturing and summarizing in-person and online work meetings, client calls, and interviews — strengths include single wearable device handles both audio playback and structured note capture, no separate recorder needed.
Convin
Viaim RecDot
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Viaim RecDot is strong for capturing and summarizing in-person and online work meetings, client calls, and interviews. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Viaim RecDot is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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