Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. VexaScribe: AI transcription service for uploaded files and live meetings, with speaker detection, summaries, and subtitle exports. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and VexaScribe when capturing and summarizing live zoom, meet, or teams meetings via a bot matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI transcription service for uploaded files and live meetings, with speaker detection, summaries, and subtitle exports.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VexaScribe is an AI transcription platform that converts audio and video into text for both uploaded recordings and live meetings. Users can upload files such as interviews, podcasts, and lectures, or deploy a bot that joins Zoom, Google Meet, or Microsoft Teams sessions to capture meetings as they happen. The service supports a wide range of audio and video formats and offers bulk upload so multiple files can be processed at once. Transcripts include automatic speaker detection and labeling along with timestamps, and they can be exported in several formats including TXT, DOCX, JSON, and the SRT and VTT subtitle formats commonly used for captions. VexaScribe also generates AI summaries tailored to different content types, including meeting, interview, sales, lecture, and podcast formats, and offers built-in translation into many languages. The product, which the company notes was previously known as NovaScribe, supports a large set of transcription languages and is presented as an actively operating tool with a free trial. It targets researchers, journalists, content creators, and teams who need both file-based and live meeting transcription with shareable, captionable output. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); VexaScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | VexaScribe |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | File upload transcription plus a bot that joins Zoom, Meet, and Teams meetings |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Automatic speaker detection and labeling with timestamps |
| Team usage | Real-time agent coaching cues and live assistance | AI summaries for meeting, interview, sales, lecture, and podcast formats |
| Integrations | Searchable conversation library with buying-signal and objection detection | Subtitle exports in SRT and VTT plus TXT, DOCX, and JSON |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Built-in translation into many languages |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Bulk upload for processing multiple files at once |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
VexaScribe
Choose VexaScribe if you need transcribing recorded interviews and podcasts into editable text — strengths include handles both uploaded files and live meeting capture in one tool.
Convin
VexaScribe
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while VexaScribe is strong for transcribing recorded interviews and podcasts into editable text. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and VexaScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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