Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. VALSEA: A speech-intelligence platform that transcribes and analyzes Southeast Asian accented, code-switched voice into structured transcripts with summaries, action items, and sentiment. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and VALSEA when converting voice notes and field recordings into action items and crm entries for regional operations teams matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
A speech-intelligence platform that transcribes and analyzes Southeast Asian accented, code-switched voice into structured transcripts with summaries, action items, and sentiment.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VALSEA is a Singapore-built speech-intelligence platform designed to understand Southeast Asian accented and code-switched speech that mainstream models often mishandle. It transcribes audio and turns it into structured output, including annotated transcripts, English conversions, translations, sentiment, and meeting-style notes with action items and decisions. The platform is tuned for Singlish, Malay, Indonesian, Thai, Vietnamese, Filipino, Tamil, and Khmer, plus East Asian languages, and is built for "messy reality" such as WhatsApp compression, Zoom artifacts, and noisy environments rather than studio-quality audio. Users can try an interactive demo on the homepage by selecting a language and recording or uploading audio to see transcription with semantic tagging and sentiment analysis. Beyond raw transcripts, VALSEA emphasizes turning voice into workflows, generating meeting notes for a CRM, assigning action items, and triggering follow-ups. It targets regional SMEs, support and sales teams, field operations, and content creators, and offers REST API, webhooks, a dashboard, and connections to Zapier, Make, and n8n.
Best suited for
Convin is a free tier with paid upgrades (freemium); VALSEA is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | VALSEA |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Transcription of Southeast Asian accented and code-switched speech (Singlish, Malay, Thai, Vietnamese, Tamil, Khmer, and more) |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Semantic tagging plus sentiment and emotion analysis on transcripts |
| Team usage | Real-time agent coaching cues and live assistance | Multilingual translation and plain-English conversion of voice notes |
| Integrations | Searchable conversation library with buying-signal and objection detection | Meeting-style structured output: summaries, action items, and documented decisions/owners |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Robustness to real-world audio (WhatsApp compression, Zoom artifacts, background noise) |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Workflow automation via REST API, webhooks, dashboard, and Zapier/Make/n8n integrations |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
VALSEA
Choose VALSEA if you need transcribing and summarizing customer support or sales calls conducted in mixed southeast asian languages — strengths include specialized handling of southeast asian accents and code-switching that general transcription tools struggle with.
Convin
VALSEA
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while VALSEA is strong for transcribing and summarizing customer support or sales calls conducted in mixed southeast asian languages. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and VALSEA is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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