Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. User Evaluation: AI research workspace that transcribes interviews in dozens of languages and turns them into cited insights, clips, charts, and reports. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and User Evaluation when generating cited insight reports, clips, and presentation decks matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI research workspace that transcribes interviews in dozens of languages and turns them into cited insights, clips, charts, and reports.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
User Evaluation is an AI-powered research platform that automates user and customer research workflows, from recruiting participants and conducting interviews to analyzing findings, within a single workspace. It transcribes audio and video in dozens of languages with speaker labels and custom vocabulary, and processes multimodal inputs including audio, video, text, PDF, and CSV. Its AI analysis uses an agentic chat with a set of tools that cite evidence as it generates insights, identifying pain points, delighters, and themes, automatically tagging mentions, and creating visual summaries. The platform turns research into shareable outputs such as video clips saved as MP4 files, charts including bar, pie, and flow diagrams, editable reports exportable to PDF or DOCX, and presentation decks with native PPTX export. Workflow tools include interview scheduling and recording, live note-taking during sessions, survey creation with both fixed and adaptive chat-style follow-ups, and Kanban-style collections for organizing insights. User Evaluation offers a free tier to start along with paid plans that add capabilities such as white-labeling and SSO. By combining multilingual transcription, evidence-cited AI analysis, and rich exportable outputs, it aims to compress hours of research into customer insight quickly. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); User Evaluation is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | User Evaluation |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Transcription in dozens of languages with speaker labels and custom vocabulary |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Multimodal input support for audio, video, text, PDF, and CSV |
| Team usage | Real-time agent coaching cues and live assistance | Agentic AI chat that cites evidence and identifies pain points and themes |
| Integrations | Searchable conversation library with buying-signal and objection detection | Automatic tagging of mentions and visual summaries |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Exportable outputs: MP4 clips, charts, PDF/DOCX reports, and PPTX decks |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Interview scheduling, recording, and live note-taking |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
User Evaluation
Choose User Evaluation if you need transcribing and analyzing multilingual research interviews — strengths include evidence-cited ai analysis keeps insights traceable to sources.
Convin
User Evaluation
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while User Evaluation is strong for transcribing and analyzing multilingual research interviews. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and User Evaluation is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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