Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Transync AI: Real-time voice translation and AI meeting notes platform with bilingual transcription and summaries for multilingual meetings. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Transync AI when translating and transcribing zoom, teams, or google meet calls in real time matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Real-time voice translation and AI meeting notes platform with bilingual transcription and summaries for multilingual meetings.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Transync AI is a real-time speech translation and meeting assistant platform built for multilingual conversations. It captures spoken audio during meetings and live conversations, transcribes it, and translates between dozens of languages with a dual-screen display that separates the original speech from the translated text. Alongside live translation, the platform records meeting transcripts and generates bilingual meeting notes and summaries, so participants who speak different languages can stay aligned on what was discussed and decided. Transync AI works with common conferencing platforms such as Zoom, Microsoft Teams, and Google Meet, and it offers apps across desktop and mobile as well as a web experience, with the stated goal of not requiring browser plugins. The product positions itself around cross-border business meetings, sales conversations, in-person multilingual discussions, travel, and education involving international participants. It also offers AI voice playback for translated audio. The tool is actively marketed as a live product with downloadable apps and an in-browser web application, targeting teams and individuals who regularly communicate across language barriers in meeting settings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Transync AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Transync AI |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Real-time two-way voice translation across 60+ languages |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Bilingual dual-screen display separating original and translated text |
| Team usage | Real-time agent coaching cues and live assistance | Live meeting transcription with automated summaries and notes |
| Integrations | Searchable conversation library with buying-signal and objection detection | Integration with Zoom, Microsoft Teams, and Google Meet |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Cross-platform apps for Windows, Mac, iOS, Android, and web |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | AI voice playback for translated audio |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Transync AI
Choose Transync AI if you need running international business and sales meetings across language barriers — strengths include combines live translation, transcription, and meeting notes in one workflow.
Convin
Transync AI
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Transync AI is strong for running international business and sales meetings across language barriers. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Transync AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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