Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. TransDyne: TransDyne is a healthcare documentation service that uses a human-AI hybrid model to transcribe patient encounters and dictations into structured EHR notes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and TransDyne when clinics converting recorded dictations into structured ehr reports matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
TransDyne is a healthcare documentation service that uses a human-AI hybrid model to transcribe patient encounters and dictations into structured EHR notes.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TransDyne is a US-based healthcare technology company offering AI-assisted virtual medical scribe and medical transcription services for clinicians. Its core product captures patient-provider conversations and dictations, then turns them into structured, EHR-ready clinical documentation. Audio is captured several ways: ambient microphones that listen during the live patient encounter, a toll-free phone-in dictation system, Android and iOS mobile dictation apps, and uploads from digital recorders. TransDyne uses a "human-AI hybrid" workflow in which AI generates an initial draft and a trained remote scribe reviews and corrects it before it reaches the chart, aiming for accurate, medically coded notes rather than raw transcripts. Completed documentation integrates with major EHR/EMR platforms such as Epic, Cerner, and Athenahealth via HL7 messaging and secure connections, and the service is marketed as HIPAA-compliant. The company also provides related services including medical-legal record review, revenue cycle management, and telemedicine support. It is aimed at physicians, clinics, and healthcare practices seeking to reduce documentation burden and physician burnout.
Best suited for
Convin is a free tier with paid upgrades (freemium); TransDyne is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | TransDyne |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Human-AI hybrid scribing where AI drafts notes and a trained scribe reviews them |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Ambient microphone capture of live patient encounters |
| Team usage | Real-time agent coaching cues and live assistance | Toll-free phone-in dictation plus Android and iOS mobile dictation apps |
| Integrations | Searchable conversation library with buying-signal and objection detection | Digital recorder file upload support |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | EHR/EMR integration with Epic, Cerner, and Athenahealth via HL7 |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Structured, HIPAA-compliant medical documentation with multi-level quality control |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
TransDyne
Choose TransDyne if you need physicians documenting patient visits hands-free during encounters — strengths include multiple audio capture options (ambient, phone, mobile app, recorder).
Convin
TransDyne
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while TransDyne is strong for physicians documenting patient visits hands-free during encounters. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and TransDyne is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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