Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. TranscribeMe: TranscribeMe is an audio and video transcription service that combines automated speech recognition with human transcriptionists to convert recordings, including meetings and calls, into text. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and TranscribeMe when producing accurate legal or medical/hipaa-compliant transcripts matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
TranscribeMe is an audio and video transcription service that combines automated speech recognition with human transcriptionists to convert recordings, including meetings and calls, into text.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TranscribeMe is a transcription platform that turns audio and video recordings into written text using a hybrid of automated speech recognition and human transcriptionists. Users upload files through a web customer portal, mobile apps for iOS and Android, an API, or SFTP, and can also record audio directly within the mobile app or capture phone calls via its call recorder. It accepts common formats such as MP3, MP4, WAV, M4A, and MOV, and offers multiple service tiers ranging from fully automated machine transcription to human-edited and verbatim output, with options for speaker identification, timestamps, custom formatting, and redaction. Transcripts are delivered to the inbox, the app, and the customer portal. The service supports several languages including English, Spanish, French, German, Portuguese, Italian, and Mandarin, and provides industry-specific and HIPAA-compliant options. It is aimed at legal, medical, research, education, market research, and enterprise users, as well as individuals needing accurate transcripts of meetings, interviews, and recordings.
Best suited for
Convin is a free tier with paid upgrades (freemium); TranscribeMe is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | TranscribeMe |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Hybrid automated plus human transcription tiers (machine, human-edited, verbatim) |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Mobile apps for iOS and Android with in-app audio recording and a call recorder |
| Team usage | Real-time agent coaching cues and live assistance | Speaker identification, timestamps, and custom formatting options |
| Integrations | Searchable conversation library with buying-signal and objection detection | API and SFTP upload for programmatic and bulk workflows |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Multi-language transcription and translation support |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | HIPAA-compliant and industry-specific transcription options |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
TranscribeMe
Choose TranscribeMe if you need transcribing recorded meetings, interviews, and calls into text — strengths include human review tiers can reach high accuracy on difficult audio.
Convin
TranscribeMe
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while TranscribeMe is strong for transcribing recorded meetings, interviews, and calls into text. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and TranscribeMe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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