Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Tongyi Tingwu: Alibaba Cloud's AI assistant that transcribes, translates, and summarizes meetings and lectures in real time. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Tongyi Tingwu when students and educators turning lectures into searchable summarized notes matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Alibaba Cloud's AI assistant that transcribes, translates, and summarizes meetings and lectures in real time.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Tongyi Tingwu is an AI assistant from Alibaba Cloud focused on audio and video content for work and study, including meetings and lectures. It transcribes spoken audio into text, translates speech, and generates summaries using large language models, helping users record, organize, and analyze multimedia content. The service operates in real time, transcribing meetings and lectures as they happen, and it separates speakers so transcripts can attribute statements to different participants. Beyond core transcription and summarization, Tongyi Tingwu can extract structured information from recordings, including pulling slide content from video, which is useful for capturing presentations alongside spoken discussion. It supports multiple languages for transcription and translation, with strong coverage of Chinese and English among other major languages. The tool is accessible through a web interface and a browser extension, and it integrates with Alibaba's cloud ecosystem, including cloud storage. Tongyi Tingwu is aimed at professionals, students, and content creators in the Chinese market who need to efficiently turn meetings, lectures, and other audio or video into organized, searchable, and summarized text rather than reviewing recordings manually. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Tongyi Tingwu is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Tongyi Tingwu |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Real-time transcription of meetings and lectures |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Speech translation across multiple languages |
| Team usage | Real-time agent coaching cues and live assistance | LLM-based summarization of audio and video content |
| Integrations | Searchable conversation library with buying-signal and objection detection | Speaker separation for attributed transcripts |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Slide/PPT extraction from video content |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Web interface and browser extension access |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Tongyi Tingwu
Choose Tongyi Tingwu if you need chinese professionals transcribing and summarizing meetings in real time — strengths include backed by alibaba cloud with llm-powered summarization.
Convin
Tongyi Tingwu
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Tongyi Tingwu is strong for chinese professionals transcribing and summarizing meetings in real time. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Tongyi Tingwu is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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