Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. TongueType: TongueType is a privacy-focused macOS voice dictation app that turns speech into text on-device using a local Whisper AI model. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and TongueType when transcribing recorded audio or video files locally, such as meeting or interview recordings matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
TongueType is a privacy-focused macOS voice dictation app that turns speech into text on-device using a local Whisper AI model.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TongueType is a voice dictation application for macOS that converts speech to text entirely on-device using a locally-run Whisper AI model, so audio never leaves the Mac. It lives in the menu bar with no dock icon, and works as a press-to-talk input method: the user holds a configurable hotkey (or uses a double-tap latch), speaks, and the transcribed text is inserted at the cursor in any application that accepts text input. Beyond live dictation, it can transcribe audio and video files (such as WAV, MP3, MP4, and MOV). It supports multiple languages including English, Spanish, French, German, Japanese, Chinese, and Korean, with automatic language detection, plus customizable post-processing rules, overlay appearance, and microphone options. Preferences can sync across Macs via iCloud. It requires macOS 14+ on Apple Silicon (M1 or later). The app is aimed at people who want faster text entry than typing, professionals needing quick transcription, and users with typing difficulties (arthritis, RSI, tremor, and similar accessibility needs).
Best suited for
Convin is a free tier with paid upgrades (freemium); TongueType is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | TongueType |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | On-device speech-to-text using a local Whisper AI model (no cloud) |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Press-to-talk hotkey dictation with double-tap latch, inserting text at the cursor in any app |
| Team usage | Real-time agent coaching cues and live assistance | Audio and video file transcription (WAV, MP3, MP4, MOV) |
| Integrations | Searchable conversation library with buying-signal and objection detection | Multi-language support with automatic language detection (English, Spanish, French, German, Japanese, Chinese, Korean, and more) |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Customizable post-processing rules, overlay appearance, and microphone options |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | iCloud sync of preferences across multiple Macs |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
TongueType
Choose TongueType if you need dictating text into any macos application instead of typing — strengths include fully on-device processing with no servers or accounts, strong for privacy.
Convin
TongueType
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while TongueType is strong for dictating text into any macos application instead of typing. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and TongueType is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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