Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. tl;dv: Video-first AI meeting recorder with searchable clips, 30+ language transcription, and EU/GDPR-friendly hosting. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and tl;dv when eu teams needing gdpr-friendly hosting matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Video-first AI meeting recorder with searchable clips, 30+ language transcription, and EU/GDPR-friendly hosting.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
tl;dv records meetings across Zoom, Google Meet, and Microsoft Teams and turns them into searchable video clips and transcripts in 30+ languages, with EU/GDPR-friendly hosting. The free plan offers unlimited recording, but keeps recordings for only 3 months and caps AI notes at 10 for the account's lifetime. Native CRM (HubSpot, Salesforce) and AI coaching are on the Business plan.
Best suited for
Convin is a free tier with paid upgrades (freemium); tl;dv is from $18/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | tl;dv |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Video clips |
| Standout feature | AI call scoring for quality, sentiment, and compliance | 30+ languages |
| Team usage | Real-time agent coaching cues and live assistance | EU/GDPR hosting |
| Integrations | Searchable conversation library with buying-signal and objection detection | Speaker recognition |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Video clips |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
tl;dv
Choose tl;dv if you need teams sharing video highlights — strengths include free plan with unlimited recording and 30+ language transcription.
Convin
tl;dv
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while tl;dv is strong for teams sharing video highlights. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and tl;dv is from $18/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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