Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. timeOS: AI that auto-joins calls and delivers notes plus daily briefings Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and timeOS when cross-tool follow-ups matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI that auto-joins calls and delivers notes plus daily briefings
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
timeOS is an AI meeting assistant that automatically captures, transcribes, and summarizes meetings across major conferencing platforms, then routes the resulting notes and action items into the tools teams already use. It positions itself as an AI layer over your workday: beyond producing summaries, it aims to handle follow-through by syncing notes to documents, task managers, and other apps so nothing falls through the cracks after a call. It supports multiple languages and can generate concise recaps that are easy to share with attendees and stakeholders. Because it focuses on automating the post-meeting workflow, timeOS appeals to busy professionals and teams who want notes to flow automatically into their systems rather than copying them by hand. It is typically used for recurring meetings, cross-tool follow-ups, and keeping a searchable record of decisions, with an emphasis on reducing the manual admin that surrounds meetings. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Notion, Slack. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); timeOS is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | timeOS |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Automatic capture and transcription |
| Standout feature | AI call scoring for quality, sentiment, and compliance | AI summaries and action items |
| Team usage | Real-time agent coaching cues and live assistance | Sync notes to docs and task tools |
| Integrations | Searchable conversation library with buying-signal and objection detection | Multi-language support |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Shareable recaps |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
timeOS
Choose timeOS if you need automated post-meeting workflows — strengths include automates post-meeting follow-up across tools.
Convin
timeOS
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while timeOS is strong for automated post-meeting workflows. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and timeOS is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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