Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. TalkNotes: AI voice-note app that records or uploads audio and reformats it into meeting notes, task lists, and other structured styles. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and TalkNotes when dictating ideas and converting them into emails or notes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI voice-note app that records or uploads audio and reformats it into meeting notes, task lists, and other structured styles.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TalkNotes is an AI-powered voice note application that converts spoken input into organized, formatted text. Users record audio with a single tap (the app can run in the background) or upload files up to roughly two hours, and TalkNotes transcribes the audio and then reformats it according to a chosen style. It ships with 100+ pre-made formatting styles, including meeting notes, task lists, transcripts, emails, and brainstorming formats, and lets users create custom styles, so the same recording can be reshaped for different purposes. It supports 50+ languages, offers note editing and organization, and provides export options to PDF, text, and markdown plus shareable URLs, along with Zapier and webhook integrations for automation. TalkNotes is available on web, iOS, and Android. The product explicitly supports meeting transcription alongside general idea capture, positioning it for professionals, entrepreneurs, content creators, and students who want to dictate or record and have the output automatically structured rather than manually cleaned up. Its strength is turning loose speech into ready-to-use written formats quickly. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); TalkNotes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | TalkNotes |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | One-tap recording with background capture plus file upload up to ~2 hours |
| Standout feature | AI call scoring for quality, sentiment, and compliance | 100+ pre-made formatting styles including meeting notes and task lists |
| Team usage | Real-time agent coaching cues and live assistance | Custom style creation |
| Integrations | Searchable conversation library with buying-signal and objection detection | 50+ language support |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Export to PDF, text, and markdown plus shareable URLs |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Zapier and webhook integrations for automation |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
TalkNotes
Choose TalkNotes if you need recording a meeting and formatting it as structured minutes or a task list — strengths include large library of output styles, including meeting-specific formats.
Convin
TalkNotes
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while TalkNotes is strong for recording a meeting and formatting it as structured minutes or a task list. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and TalkNotes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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