Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Sybill: AI sales assistant that records and transcribes meetings, writes summaries and follow-up emails, and updates the CRM across Zoom, Google Meet, Teams, and Webex. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Sybill when drafting post-meeting follow-up emails for reps matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI sales assistant that records and transcribes meetings, writes summaries and follow-up emails, and updates the CRM across Zoom, Google Meet, Teams, and Webex.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Sybill is an AI assistant for revenue and sales teams that joins calls to record and transcribe meetings, then produces automated meeting and deal summaries ("Magic Summaries"). Beyond note-taking, it drafts follow-up emails, generates meeting-prep briefs, and pushes updates into the CRM, with an "Ask Sybill" feature for querying deals, calls, and email context. It captures meetings on Zoom, Google Meet, Microsoft Teams, and Webex, and integrates with Salesforce, HubSpot, Zoho, and Microsoft Dynamics, plus Slack, Gmail, Outlook, dialers (Outreach, Salesloft, Zoom Phone, Dialpad), and API/webhooks. The permanent free plan includes unlimited call recordings and transcripts, 500 credits per week, AI meeting summaries capped at 20 per month per team, and three months of data storage. Paid Pro and Business tiers add unlimited summaries and storage, CRM autofill, deal workspace, and API/MCP access.
Best suited for
Convin is a free tier with paid upgrades (freemium); Sybill is from $0/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Sybill |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Magic Summaries |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Call recording & transcription |
| Team usage | Real-time agent coaching cues and live assistance | Ask Sybill |
| Integrations | Searchable conversation library with buying-signal and objection detection | CRM Autofill |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Automated follow-up emails |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Sybill
Choose Sybill if you need automatically capturing and summarizing sales calls and customer meetings — strengths include records and transcribes meetings across all major platforms (zoom, google meet, teams, webex).
Convin
Sybill
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Sybill is strong for automatically capturing and summarizing sales calls and customer meetings. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Sybill is from $0/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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