Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Swiss Transcript: Swiss audio and video transcription platform hosted entirely in Switzerland, with automatic meeting reports and strong confidentiality. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Swiss Transcript when producing structured minutes from recorded multilingual meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Swiss audio and video transcription platform hosted entirely in Switzerland, with automatic meeting reports and strong confidentiality.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Swiss Transcript is a transcription platform based in Lausanne, Switzerland, that converts audio and video recordings into text and can generate structured meeting reports. It is built for organizations that require strict confidentiality, with data processed and hosted entirely in Switzerland using the company's own servers alongside Infomaniak infrastructure in Geneva. The service supports multiple languages including French, German, Swiss German and English, and offers automatic speaker identification plus export to formats such as Word, PDF, RTF, SRT and VTT. It can produce several structured meeting reports per transcription. A defining feature is its avoidance of large third-party AI APIs: the platform states it relies on open-source models rather than services from major US providers, and it automatically deletes source files after transcription. Security measures described include AES-256 encryption and TLS 1.3. Swiss Transcript is positioned for Swiss healthcare, academic, administrative and non-profit organizations that prioritize data sovereignty and compliance with both GDPR and the Swiss Data Protection Act. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Swiss Transcript is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Swiss Transcript |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Audio and video transcription with automatic speaker identification |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Automatic generation of structured meeting reports |
| Team usage | Real-time agent coaching cues and live assistance | Multilingual support including French, German, Swiss German and English |
| Integrations | Searchable conversation library with buying-signal and objection detection | Export to Word, PDF, RTF, SRT and VTT formats |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Data processed and hosted entirely in Switzerland with automatic source-file deletion |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Swiss Transcript
Choose Swiss Transcript if you need transcribing confidential meetings for swiss public-sector and healthcare bodies — strengths include full swiss hosting with gdpr and swiss data protection act compliance.
Convin
Swiss Transcript
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Swiss Transcript is strong for transcribing confidential meetings for swiss public-sector and healthcare bodies. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Swiss Transcript is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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