Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. SpeechText.AI: AI speech-to-text service that transcribes interviews, meetings and podcasts with speaker ID, domain models and searchable audio. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and SpeechText.AI when converting meeting and podcast recordings into searchable, editable text matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI speech-to-text service that transcribes interviews, meetings and podcasts with speaker ID, domain models and searchable audio.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SpeechText.AI is an AI-powered transcription service that converts audio and video into text using automatic speech recognition. It is built to transcribe interviews, meetings, podcasts and other recorded conversations, applying speaker identification to detect which participant spoke which words in multi-person recordings and adding automatic punctuation and formatting. The platform supports more than thirty languages along with various regional accents and offers domain-optimized recognition models for specialized vocabulary in fields such as healthcare, finance and legal work, which helps accuracy on industry-specific terminology. Users can review and verify transcripts with interactive editing tools and export results in multiple formats including TXT, PDF and DOCX. A distinctive feature is natural-language audio search, which lets users find spoken phrases inside their recordings. The company emphasizes European data hosting and GDPR-aligned data residency, which is relevant for researchers and organizations with privacy requirements. SpeechText.AI is a production-ready product with a freemium and pay-as-you-go pricing model, and it serves researchers, medical and legal professionals, podcasters and journalists who need accurate transcripts of recorded audio and the ability to search and edit them efficiently. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); SpeechText.AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | SpeechText.AI |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Automatic transcription of uploaded audio and video files |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Speaker identification across multi-participant recordings |
| Team usage | Real-time agent coaching cues and live assistance | Support for 30+ languages with regional accents |
| Integrations | Searchable conversation library with buying-signal and objection detection | Domain-optimized models for fields like healthcare, finance and legal |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Interactive transcript editing and verification tools |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Natural-language search inside audio recordings |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
SpeechText.AI
Choose SpeechText.AI if you need transcribing research and journalistic interviews with privacy requirements — strengths include domain-specific models can improve accuracy on specialized terminology.
Convin
SpeechText.AI
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while SpeechText.AI is strong for transcribing research and journalistic interviews with privacy requirements. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and SpeechText.AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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