Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. SmartDepo: AI deposition summary platform for litigators that produces cited summaries with page-line citations. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and SmartDepo when extracting key admissions from testimony for case preparation matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI deposition summary platform for litigators that produces cited summaries with page-line citations.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SmartDepo is an AI-powered deposition summary platform built for litigation attorneys that analyzes deposition transcripts and generates comprehensive summaries with precise citations. It offers several summary products, including page/line summaries, key admissions analysis, deposition abstracts, and deposition memos, allowing legal teams to choose the format that fits a given task. SmartDepo emphasizes accurate page-line citations that can be carried directly into court filings, and it uses topic detection to organize information in a way that mirrors how attorneys structure case materials. The platform is designed to analyze entire transcripts without omissions and pairs its AI output with human review by legal professionals, and it reports producing summaries within minutes. SmartDepo is part of Rev, a speech-to-text company, which provides established backing for its operations. Because it is focused specifically on deposition summarization rather than general meeting notes, it is most useful to litigators, paralegals, and litigation support staff who need to quickly extract admissions, build chronologies of testimony, and prepare filings from lengthy deposition records. Its citation-first approach is tailored to the accuracy and traceability demands of legal work. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); SmartDepo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | SmartDepo |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI deposition summaries with page-line citations |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Multiple summary formats: page/line summaries, key admissions, abstracts, and memos |
| Team usage | Real-time agent coaching cues and live assistance | Topic detection that organizes content like attorney case materials |
| Integrations | Searchable conversation library with buying-signal and objection detection | Full-transcript analysis without omissions |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Human review of AI-generated summaries by legal professionals |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Fast turnaround, with summaries produced in minutes |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
SmartDepo
Choose SmartDepo if you need generating cited page-line summaries of deposition transcripts — strengths include citation-focused output suitable for court filings.
Convin
SmartDepo
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while SmartDepo is strong for generating cited page-line summaries of deposition transcripts. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and SmartDepo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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