Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. SkyScribe: AI transcription and subtitle platform that turns audio and video into editable text, captions, and repurposed content. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and SkyScribe when turning interview and meeting recordings into summaries and action items matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI transcription and subtitle platform that turns audio and video into editable text, captions, and repurposed content.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SkyScribe is an AI transcription, translation, and audio-to-text platform that converts video and audio into editable text and subtitle files. Users can upload media, paste YouTube links, or record directly, and SkyScribe produces a transcript with speaker labels and timestamps. The platform is built for podcasters, video creators, and professionals who handle meetings and interviews, and it leans into turning raw transcripts into usable content: it offers transcript editing with one-click cleanup and filler-word removal, resegmentation that restructures content into customizable blocks, and custom data extraction for summaries, action items, and sentiment. SkyScribe supports translation into more than one hundred languages while keeping original timestamps aligned, which allows subtitle-ready output for international audiences. Export options are broad, spanning SRT subtitles, VTT captions, plus formats such as DOCX, TXT, Markdown, PDF, JSON, and CSV, and it integrates with tools including YouTube Studio, Notion, n8n, and Supabase. A generous daily free transcription allowance lets users test the service, with paid plans offering larger files and unlimited subtitle generation. This makes SkyScribe suitable for transcribing and captioning podcasts, videos, interviews, and meeting recordings within a single workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); SkyScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | SkyScribe |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI transcription with speaker labels and timestamps for audio and video |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Subtitle and caption export including SRT and VTT, plus DOCX, TXT, Markdown, PDF, JSON, and CSV |
| Team usage | Real-time agent coaching cues and live assistance | Translation into more than one hundred languages with aligned timestamps |
| Integrations | Searchable conversation library with buying-signal and objection detection | Transcript editing with one-click cleanup and filler-word removal |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Custom data extraction for summaries, action items, and sentiment |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Integrations with YouTube Studio, Notion, n8n, and Supabase |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
SkyScribe
Choose SkyScribe if you need transcribing and captioning podcasts and videos with multi-format export — strengths include very broad set of export formats covering captions, documents, and data.
Convin
SkyScribe
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while SkyScribe is strong for transcribing and captioning podcasts and videos with multi-format export. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and SkyScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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