Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. SeaMeet: AI meeting copilot offering real-time multilingual transcription, summaries, and action items, with strong support for Taiwanese and regional accents. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and SeaMeet when capturing google meet or teams meetings with automatic summaries and action items matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI meeting copilot offering real-time multilingual transcription, summaries, and action items, with strong support for Taiwanese and regional accents.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SeaMeet is an AI meeting assistant built by Seasalt.ai, a company founded in Seattle that operates its development and support center in Taiwan and focuses on the linguistically diverse Asia-Pacific market. SeaMeet acts as a copilot for meetings and calls: users invite the SeaMeet bot into a meeting, and it automatically records, transcribes, and analyzes the conversation. It supports online meeting platforms including Google Meet and Microsoft Teams, and it generates real-time multilingual transcripts, with documented support for Chinese, Japanese, and English trilingual transcription as well as live translation. After a meeting, SeaMeet produces structured outputs such as summaries, discussion topics, action items, and AI meeting analysis, and it can automatically share records with participants. Meeting notes are stored in a searchable workspace and can be exported to Google Docs. A particular emphasis of the product is accurate recognition of Taiwanese Mandarin and regional accents, reflecting Seasalt.ai's focus on Taiwan and Southeast Asia. The product is actively maintained, with published version-release information and integrations available through the Chrome Web Store and Google Workspace Marketplace. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); SeaMeet is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | SeaMeet |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Bot joins meetings to record and transcribe automatically |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Real-time multilingual transcription including Chinese, Japanese, and English |
| Team usage | Real-time agent coaching cues and live assistance | Live translation during meetings |
| Integrations | Searchable conversation library with buying-signal and objection detection | Automatic summaries, discussion topics, and action items |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | AI meeting analysis and searchable meeting workspace |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Export to Google Docs and automatic record sharing with participants |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
SeaMeet
Choose SeaMeet if you need multilingual teams across taiwan and southeast asia needing accurate local-accent transcription — strengths include strong recognition of taiwanese mandarin and regional asia-pacific accents.
Convin
SeaMeet
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while SeaMeet is strong for multilingual teams across taiwan and southeast asia needing accurate local-accent transcription. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and SeaMeet is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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