Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Scribewave: Scribewave is a European AI transcription platform that converts audio and video into editable text across dozens of languages and dialects, with speaker diarization and an AI assistant for summaries and notes. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Scribewave when universities and qualitative researchers transcribing recorded sessions with speaker labels matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Scribewave is a European AI transcription platform that converts audio and video into editable text across dozens of languages and dialects, with speaker diarization and an AI assistant for summaries and notes.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scribewave is an AI transcription platform from Belgian company Quantum Noodle BV (Leuven/Beerzel) that automatically converts audio and video files into editable text. Users upload recordings, the AI transcribes them, and an integrated editor lets people review and correct the text while audio plays, with click-to-audio sync so clicking a word jumps to that moment in the recording. The platform supports a wide range of languages and dialects, positioning itself around linguistic diversity and regional and mixed-language speech rather than English alone. It includes speaker diarization, custom vocabularies to preserve names and jargon, batch uploads, and exports to formats such as Word, Google Docs, and subtitle files (SRT/VTT), plus the ability to render captioned videos. An AI assistant can answer questions about a transcript and generate summaries, chapters, and meeting notes with timecode references. Scribewave emphasizes data ownership, European servers, and GDPR compliance, and states it does not use customer content to train its models. It targets journalists, researchers, universities, and content creators.
Best suited for
Convin is a free tier with paid upgrades (freemium); Scribewave is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Scribewave |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI transcription of audio and video files into editable text across many languages and dialects |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Speaker diarization and speaker identification, including handling overlapping speech |
| Team usage | Real-time agent coaching cues and live assistance | Synchronized editor with click-to-audio word sync for review and correction |
| Integrations | Searchable conversation library with buying-signal and objection detection | AI assistant that answers questions and generates summaries, chapters, and meeting notes with timecodes |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Custom vocabularies to preserve names, jargon, and domain terms |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Exports to Word, Google Docs, PDF, and subtitle formats (SRT/VTT), plus captioned video output |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Scribewave
Choose Scribewave if you need journalists and researchers transcribing and reviewing interviews across multiple languages — strengths include strong multilingual and dialect coverage with a focus on smaller and regional languages.
Convin
Scribewave
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Scribewave is strong for journalists and researchers transcribing and reviewing interviews across multiple languages. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Scribewave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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