Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. ScribeBuddy: AI transcription and subtitle tool that converts audio and video to text, generates subtitles, and translates across many languages. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and ScribeBuddy when generating multilingual subtitles for podcasts and video content matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI transcription and subtitle tool that converts audio and video to text, generates subtitles, and translates across many languages.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
ScribeBuddy is an AI-powered transcription platform that converts audio and video content into text and subtitles across more than one hundred languages. Users upload recordings or capture live speech, and ScribeBuddy returns a transcript with speaker recognition and timestamps, which can then be summarized, translated, or turned into subtitle files for accessibility and wider reach. The service is positioned for a broad range of source material, including video files, podcasts, meetings and interviews, lectures, voice memos, and YouTube videos, making it relevant to creators as well as professionals who need records of conversations. Beyond core transcription, ScribeBuddy offers AI summaries that distill key information from a recording, real-time live transcription, and translation into a large set of languages so the same content can be repurposed for international audiences. It is available across platforms including iPhone, Android, Mac, and Windows. ScribeBuddy provides a free option for short files alongside pay-as-you-go and paid plans, lowering the barrier for individuals to try the tool before committing while still scaling to larger transcription and subtitling workloads for teams handling meetings, interviews, and media content. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); ScribeBuddy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | ScribeBuddy |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI transcription of audio and video with speaker recognition and timestamps |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Subtitle generation for accessibility and content repurposing |
| Team usage | Real-time agent coaching cues and live assistance | Translation across a large set of languages |
| Integrations | Searchable conversation library with buying-signal and objection detection | AI summaries that distill key information from recordings |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Real-time live transcription of speech |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Cross-platform availability on iPhone, Android, Mac, and Windows |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
ScribeBuddy
Choose ScribeBuddy if you need transcribing meetings and interviews into searchable text — strengths include handles meetings, interviews, podcasts, and lectures in one tool.
Convin
ScribeBuddy
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while ScribeBuddy is strong for transcribing meetings and interviews into searchable text. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and ScribeBuddy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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