Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.
Best suited for
Convin is a free tier with paid upgrades (freemium); Scorebuddy is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Scorebuddy |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI transcription of multilingual call recordings into text transcripts |
| Standout feature | AI call scoring for quality, sentiment, and compliance | GenAI auto-scoring of interactions against fully customizable scorecards |
| Team usage | Real-time agent coaching cues and live assistance | Conversation analytics with sentiment analysis and contact-driver categorization |
| Integrations | Searchable conversation library with buying-signal and objection detection | Omnichannel coverage across voice, chat, email, and social interactions |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Built-in learning management system with targeted coaching and AI-generated courses |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Scorebuddy
Choose Scorebuddy if you need automatically scoring and qa-evaluating up to 100% of contact center interactions across channels — strengths include covers qa, conversation analytics, transcription, and coaching/lms in a single integrated platform.
Convin
Scorebuddy
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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