Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Runo: India-based SIM-based call management CRM with an AI call summary feature that transcribes sales calls and generates summaries, action items, sentiment, and CRM updates. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Runo when auto-logging call summaries, dispositions, and next steps into a crm matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
India-based SIM-based call management CRM with an AI call summary feature that transcribes sales calls and generates summaries, action items, sentiment, and CRM updates.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Runo is an India-based, AI-powered SIM-based call management CRM built for mobile-first sales and telecalling teams. Its AI Call Summary capability is aimed at teams that run high volumes of outbound and inbound sales calls and want structured records without manual note-taking. According to its official site, Runo automatically analyzes recorded calls and audio signals to produce summaries that capture key discussion points, customer intent, objections, and outcomes, along with clearly organized next steps and call dispositions. It includes call transcription that converts conversations into searchable text, sentiment scoring, and automatic syncing of summaries and dispositions into the CRM so reps and managers can review activity from a unified dashboard. Because Runo operates over SIM-based mobile networks, calls originate from real phone numbers rather than virtual lines. The platform is available as mobile apps on the Apple App Store and Google Play and as a web dashboard, making it usable both in the office and on the move. It is used by teams across sectors such as real estate, insurance, finance, and education. The AI call summary tool is offered with a free trial. Pricing and full plan details are listed on the official website. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Runo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Runo |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI call summaries capturing key points, customer intent, objections, and outcomes |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Call transcription that converts conversations into searchable text |
| Team usage | Real-time agent coaching cues and live assistance | Sentiment scoring and call disposition tagging |
| Integrations | Searchable conversation library with buying-signal and objection detection | Automatic CRM sync of summaries and dispositions |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | SIM-based call management from real phone numbers |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Mobile apps (iOS and Android) plus a web dashboard |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Runo
Choose Runo if you need summarizing and transcribing outbound and inbound sales calls for mobile sales teams — strengths include purpose-built for india's mobile-first, sim-based calling sales teams.
Convin
Runo
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Runo is strong for summarizing and transcribing outbound and inbound sales calls for mobile sales teams. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Runo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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