Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. RemNote: RemNote is an AI-powered note-taking and learning platform that can record and transcribe lectures, meetings, and other spoken sessions into searchable, timestamped notes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and RemNote when uploading recorded meetings or audio sessions for transcription and review matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
RemNote is an AI-powered note-taking and learning platform that can record and transcribe lectures, meetings, and other spoken sessions into searchable, timestamped notes.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
RemNote is a knowledge-management and learning tool that combines note-taking, PDF and PowerPoint annotation, flashcards, and spaced repetition in one app. Its Lecture Recorder feature captures live audio and produces real-time transcription with timestamped notes, and it also accepts uploaded audio files in MP3, WAV, M4A, AAC, and OGG formats for transcription after the fact. Once a session is recorded, users get a raw transcript of every word spoken alongside AI-organized bullet-point summaries, and can click any sentence to play back the audio at that timestamp, highlight it, or generate flashcards and quizzes. An AI tutor can answer questions by referencing the transcript and citing specific timestamps. RemNote runs as a web app and on desktop, iOS, and Android, with offline access available. It is built primarily for students and serious learners, including medical, law, and language students, who want to capture spoken material such as lectures or meetings and convert it into study-ready notes and review material.
Best suited for
Convin is a free tier with paid upgrades (freemium); RemNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | RemNote |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Live audio recording with real-time transcription and timestamped notes |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Audio file upload and transcription (MP3, WAV, M4A, AAC, OGG) |
| Team usage | Real-time agent coaching cues and live assistance | Click-to-play audio from any transcript sentence |
| Integrations | Searchable conversation library with buying-signal and objection detection | AI-generated summaries, flashcards, and quizzes from transcripts |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | AI tutor that answers questions citing transcript timestamps |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Note-taking, PDF/PowerPoint annotation, and spaced-repetition flashcards |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
RemNote
Choose RemNote if you need recording and transcribing lectures into searchable, timestamped study notes — strengths include turns recorded audio directly into searchable, study-ready notes and review material.
Convin
RemNote
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while RemNote is strong for recording and transcribing lectures into searchable, timestamped study notes. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and RemNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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