Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. RECPOINT: A slim AI voice recorder device paired with a companion app that transcribes, translates, labels speakers, and generates AI summaries with action items for meetings, calls, and interviews. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and RECPOINT when capturing and transcribing lectures or interviews for students and journalists matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
A slim AI voice recorder device paired with a companion app that transcribes, translates, labels speakers, and generates AI summaries with action items for meetings, calls, and interviews.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
RECPOINT (RECPOINT Note) is a pocket-sized AI voice recorder that combines a slim hardware device with a companion iOS, Android, and web app to capture and process spoken conversations. The credit-card-thin recorder uses dual MEMS microphones with noise cancellation to capture meetings, phone calls, lectures, and interviews, and offers a Smart Dual-Mode that switches between phone-call and in-person recording. Audio transfers to the app, where AI handles transcription across 100+ languages, in-app translation, and automatic speaker labeling that identifies who said what. From the transcript, the app generates AI summaries, action items and to-do lists, and mind maps using third-party large language models, with customizable summary templates for meeting minutes, lecture notes, or executive summaries. It is aimed at professionals, students, remote workers, freelancers, and anyone working across languages. Distinct points include the hardware-plus-app capture model, long battery life, on-device microphone array for distant audio, and cloud storage with encryption. The device is a shipping product sold directly and on Amazon.
Best suited for
Convin is a free tier with paid upgrades (freemium); RECPOINT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | RECPOINT |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Hardware AI voice recorder with dual MEMS microphones and noise cancellation for meetings, calls, and interviews |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Transcription across 100+ languages with companion iOS, Android, and web apps |
| Team usage | Real-time agent coaching cues and live assistance | In-app translation and live multilingual support |
| Integrations | Searchable conversation library with buying-signal and objection detection | Automatic speaker identification and labeling |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | AI summaries, action-item extraction, and to-do lists using third-party LLMs |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Mind maps and customizable summary templates (meeting minutes, lecture notes, executive summaries) |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
RECPOINT
Choose RECPOINT if you need recording and summarizing business meetings and client calls with action items — strengths include combines a dedicated portable recorder with full ai transcription, translation, and summarization in one ecosystem.
Convin
RECPOINT
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while RECPOINT is strong for recording and summarizing business meetings and client calls with action items. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and RECPOINT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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