Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Recolx: An AI voice recorder combining a portable hardware device and a companion app that transcribes conversations in 112 languages with speaker labels and auto-generates summaries and briefs. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Recolx when capturing lectures or interviews and turning them into structured transcripts and briefs matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
An AI voice recorder combining a portable hardware device and a companion app that transcribes conversations in 112 languages with speaker labels and auto-generates summaries and briefs.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Recolx is an AI voice-recording and note-taking system that pairs portable hardware devices (the Recolx Tap, Tap Pro, and AI earbuds) with a companion mobile and web app. You capture a conversation with one tap, and the platform transcribes the audio with speaker identification, then automatically produces organized notes, summaries, and "AI Briefs" surfacing key points, decisions, and action items. Transcription covers a wide range of languages, and the app adds live speech-to-text while recording plus translation features. The hardware uses a multi-microphone array with 360-degree AI noise reduction for clearer capture in noisy settings, with long continuous recording on a charge. A library of professional templates formats notes for meetings, lectures, interviews, sales calls, and legal use, and finished content can be exported to PDF, Word, or Markdown or shared to Notion, Google Docs, and Slack. It targets professionals such as attorneys, salespeople, students, and researchers who want to stay engaged in a conversation while documentation happens automatically. The app works with the hardware or with standalone recordings.
Best suited for
Convin is a free tier with paid upgrades (freemium); Recolx is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Recolx |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | One-tap recording on a portable hardware device with a companion app that auto-generates organized notes |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Transcription in 112 languages with speaker labels, plus live speech-to-text and translation in the app |
| Team usage | Real-time agent coaching cues and live assistance | AI-generated summaries and briefs surfacing key points, decisions, and action items |
| Integrations | Searchable conversation library with buying-signal and objection detection | Library of professional templates for meetings, lectures, interviews, sales, and legal contexts |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | 360-degree AI noise reduction via a multi-microphone array for clearer capture in noisy environments |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Exports to PDF, Word, and Markdown and sharing to Notion, Google Docs, and Slack |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Recolx
Choose Recolx if you need recording and summarizing in-person meetings and sales calls into ready-to-use notes — strengths include combines dedicated capture hardware with ai transcription and summarization in one workflow.
Convin
Recolx
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Recolx is strong for recording and summarizing in-person meetings and sales calls into ready-to-use notes. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Recolx is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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