Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Prevail: Prevail is an AI-assisted testimony management and court reporting platform that delivers real-time transcription for legal depositions and proceedings. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Prevail when collaborative attorney note-taking and key-moment tagging during testimony matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Prevail is an AI-assisted testimony management and court reporting platform that delivers real-time transcription for legal depositions and proceedings.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Prevail is an AI-assisted testimony management and court reporting platform purpose-built for legal proceedings such as depositions. Its AI Speech Capture panel begins transcribing the moment a Session Manager presses record, displaying spoken dialogue as structured segments with speaker labels and timestamps that update in real time, while machine learning improves accuracy as the session unfolds. Transcripts are synchronized with the session audio and video, and certified transcripts are delivered within a few business days. Its transcription and translation services handle audio and video files of multiple formats and support over 90 languages. The CheckMate solution consolidates real-time transcription, speaker identification, and collaborative note-taking into one workspace, with secure integration to a firm's chosen LLM for AI-generated analysis. Prevail supports remote, hybrid, and in-person proceedings and is accessed through a web-based interface, meeting SOC 2 Type 2 and ISO 27001 standards. It is built for legal professionals including law firms, corporations, and government agencies.
Best suited for
Convin is a free tier with paid upgrades (freemium); Prevail is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Prevail |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Real-time AI transcription with live speaker labels and timestamps |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Audio/video synchronization with transcripts during sessions |
| Team usage | Real-time agent coaching cues and live assistance | Collaborative note-taking and key-moment tagging (CheckMate) |
| Integrations | Searchable conversation library with buying-signal and objection detection | Secure integration with a firm's chosen LLM for AI analysis |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Transcription and translation supporting 90+ languages |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Support for remote, hybrid, and in-person proceedings |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Prevail
Choose Prevail if you need capturing and transcribing remote, hybrid, or in-person legal depositions in real time — strengths include purpose-built for legal depositions with synchronized audio, video, and transcript.
Convin
Prevail
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Prevail is strong for capturing and transcribing remote, hybrid, or in-person legal depositions in real time. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Prevail is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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