Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. oTranscribe: A free, open-source web app that eases manual transcription of recorded interviews by integrating media playback controls beside a text editor. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and oTranscribe when academic and qualitative researchers transcribing fieldwork or oral-history recordings matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
A free, open-source web app that eases manual transcription of recorded interviews by integrating media playback controls beside a text editor.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
oTranscribe is a free, open-source (MIT license) web app, created by Elliot Bentley and maintained by the MuckRock Foundation, that takes the pain out of transcribing recorded interviews. It runs in the browser on desktop computers and places an integrated audio or video player alongside a text editor, so you can pause, rewind, and fast-forward your recording using keyboard shortcuts without taking your hands off the keys or switching between apps. It is built for journalists, researchers, oral historians, and students who type up interviews and recordings themselves. Rather than using automatic speech recognition, oTranscribe assists manual transcription: you listen and type, inserting interactive timestamps (Ctrl+J) that you can click to jump back to that moment in the media. Your transcript autosaves to the browser's local storage, and audio files never leave your computer, keeping work private. Finished transcripts can be exported to Markdown, plain text, or oTranscribe's own .otr format, or sent to Google Drive. Rich-text formatting and adjustable playback speed are supported.
Best suited for
Convin is a free tier with paid upgrades (freemium); oTranscribe is open source (open source). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | oTranscribe |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Integrated audio/video player next to the transcript editor |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Keyboard shortcuts to pause, rewind, fast-forward, and adjust playback speed without leaving the keyboard |
| Team usage | Real-time agent coaching cues and live assistance | Clickable interactive timestamps that jump to the matching point in the media |
| Integrations | Searchable conversation library with buying-signal and objection detection | Automatic saving to browser local storage with transcript history backups |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Export to Markdown, plain text, .otr format, or send to Google Drive |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Local, private processing - audio and transcript never leave the user's computer |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
oTranscribe
Choose oTranscribe if you need journalists typing up recorded interviews for articles — strengths include completely free and open source under the mit license.
Convin
oTranscribe
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while oTranscribe is strong for journalists typing up recorded interviews for articles. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and oTranscribe is open source. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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