Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Optiverse: Swiss AI meeting assistant (Optiverse AG, Zurich) that transcribes meetings, generates summaries and action items, and feeds CRM and workflow tools. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Optiverse when enriching crm records and follow-up tasks from sales meetings matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Swiss AI meeting assistant (Optiverse AG, Zurich) that transcribes meetings, generates summaries and action items, and feeds CRM and workflow tools.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Optiverse is an AI meeting assistant developed by Optiverse AG, a Swiss company headquartered in Zurich and incorporated in 2024. The platform centralizes and automates meeting data for both virtual and in-person meetings, capturing conversations via integrations with Zoom, Microsoft Teams and Google Meet as well as in-person recordings. Its OptiAgent assistant auto-generates transcripts, summaries and action items in 45+ languages, lets users ask for key points and insights from a meeting, and goes beyond documentation by populating tasks in boards, drafting follow-up emails and syncing data into downstream workflows. Optiverse markets a dedicated sales configuration that turns meeting content into CRM enrichment, pipeline updates and assigned follow-up tasks, and the company states it offers a large catalog of integrations spanning transcripts, email, meetings, CRM and messaging. It is offered as a cloud product for SMEs and an on-premise option for larger enterprises. On the compliance side, Optiverse emphasizes Swiss hosting, enterprise-grade security, GDPR and Swiss FADP alignment, ISO 27001 certification, and a stated policy of not using customer data for AI model training. The product is actively operating in 2025/2026, with the company reporting daily meeting usage and B2B pilots and having received Swiss startup funding and recognition. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Optiverse is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Optiverse |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | OptiAgent assistant producing transcripts, summaries and action items in 45+ languages |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Capture for virtual meetings (Zoom, Teams, Meet) and in-person recordings |
| Team usage | Real-time agent coaching cues and live assistance | Follow-up email drafting and automatic task creation in boards |
| Integrations | Searchable conversation library with buying-signal and objection detection | CRM enrichment and sales-pipeline workflow automation |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Broad catalog of integrations across transcripts, email, CRM and messaging |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Cloud and on-premise deployment options |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Optiverse
Choose Optiverse if you need automating meeting notes and action items for swiss and european teams — strengths include swiss-hosted with strong privacy positioning (gdpr, fadp, iso 27001).
Convin
Optiverse
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Optiverse is strong for automating meeting notes and action items for swiss and european teams. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Optiverse is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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