Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Memoro: German, locally-running AI note-taker that records or uploads conversations and produces structured, searchable notes without a meeting bot. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Memoro when students and educators recording and summarizing lectures or sessions matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
German, locally-running AI note-taker that records or uploads conversations and produces structured, searchable notes without a meeting bot.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Memoro is an AI note-taking application operated by Memoro GmbH and is built and hosted in Germany. It lets users capture conversations and meetings by recording directly within the app or by uploading existing audio files such as MP3 or WAV, and it includes an offline mode option, so no bot needs to join a call as a participant. Memoro automatically transcribes audio across many languages and generates AI summaries, with speaker recognition for multiple participants. It structures and organizes the output, performs topic detection, and stores notes as searchable 'Memories,' and it offers customizable 'Blueprints,' which are templates tailored to different meeting or conversation types. Output can be exported to formats including Word, PDF, and Markdown, and full-text search lets users find content across past recordings. The product is available on iOS, Android, web, and desktop. Memoro emphasizes privacy and compliance for European users, stating GDPR compliance, German data storage, encryption in transit, and regular security audits. It is aimed at professionals and organizations in sectors such as education, office administration, and the trades who want a privacy-conscious way to capture spoken information. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Memoro is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Memoro |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Record in-app or upload audio files, with an offline mode |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Automatic transcription across many languages |
| Team usage | Real-time agent coaching cues and live assistance | AI summaries and speaker recognition for multiple speakers |
| Integrations | Searchable conversation library with buying-signal and objection detection | Customizable Blueprints (templates) for different conversation types |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Searchable 'Memories' with full-text search and topic detection |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Export to Word, PDF, and Markdown across iOS, Android, web, and desktop |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Memoro
Choose Memoro if you need privacy-sensitive professionals capturing meetings without a bot — strengths include made and hosted in germany with a privacy-first, bot-free local capture model.
Convin
Memoro
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Memoro is strong for privacy-sensitive professionals capturing meetings without a bot. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Memoro is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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