Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Memo AI: AI transcription and meeting notetaker available as a Chrome extension and web app that records calls, generates transcripts with speaker labels, and produces AI summaries. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Memo AI when uploading recorded audio or video for transcription and summaries matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI transcription and meeting notetaker available as a Chrome extension and web app that records calls, generates transcripts with speaker labels, and produces AI summaries.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Memo AI is an AI transcription and meeting notetaking tool offered both as a Chrome extension and as a web application. The Chrome extension records online meetings directly from the browser and automatically generates transcripts with speaker identification, structured notes that highlight key topics, and extracted action items. It supports a broad set of browser-based meeting platforms, including Google Meet, Zoom on the web, Microsoft Teams, and Webex, as well as webinars and any browser tab playing audio, giving it flexible coverage for different meeting environments. Beyond live capture, the companion web app accepts uploaded audio and video files, producing timestamped transcripts with clickable navigation, AI-generated summaries and key points, and exports to formats such as PDF, Word, and plain text. Memo AI also builds a searchable knowledge base of meeting history so teams can revisit past conversations, and it offers workspace and project organization for collaboration. The product positions itself for professionals who need both real-time browser capture and after-the-fact transcription of recorded media, combining a meeting notetaker workflow with a general transcription service in one platform. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Memo AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Memo AI |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Chrome extension that records and transcribes browser-based meetings |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Speaker identification and diarization in transcripts |
| Team usage | Real-time agent coaching cues and live assistance | Structured notes, AI summaries, and action item extraction |
| Integrations | Searchable conversation library with buying-signal and objection detection | Support for Google Meet, Zoom web, Microsoft Teams, Webex, and any audio tab |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Web app for uploading and transcribing audio and video files |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Timestamped, clickable transcripts and exports to PDF, Word, and text |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Memo AI
Choose Memo AI if you need transcribing live browser meetings across meet, zoom, teams, and webex — strengths include covers both live browser capture and uploaded-file transcription.
Convin
Memo AI
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Memo AI is strong for transcribing live browser meetings across meet, zoom, teams, and webex. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Memo AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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