Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Meeting Ink: Taiwan-built AI meeting assistant that transcribes and summarizes online and in-person meetings, with strong Traditional Chinese, Taiwanese, and Hakka support. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Meeting Ink when cross-language teams that want transcripts and translated summaries from video calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Taiwan-built AI meeting assistant that transcribes and summarizes online and in-person meetings, with strong Traditional Chinese, Taiwanese, and Hakka support.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Meeting Ink is an AI meeting assistant developed in Taiwan that automatically records, transcribes, and summarizes both online video conferences and in-person meetings. It connects with Zoom, Google Meet, Microsoft Teams, and Webex, and can also record directly from a browser tab or take uploaded audio files. After a meeting, it produces contextual AI summaries using customizable templates, identifies and separates speakers, and lets users edit transcripts. A distinguishing strength is its localized language handling: alongside Traditional Chinese, English, and Japanese, it recognizes Taiwanese (Hokkien) and Hakka dialects, which sets it apart from most international tools that focus only on Mandarin. It offers multi-language translation, real-time captioning during meetings, custom industry terminology recognition, and Google Calendar integration so a bot can automatically join scheduled meetings. The product is available across web, iOS, Android, Windows, and Mac, plus a Chrome extension. Meeting Ink is actively operating with a free tier and several paid subscription plans, priced in New Taiwan Dollars, and draws on cloud and AI infrastructure from providers such as Microsoft Azure, AWS, OpenAI, and NVIDIA. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Meeting Ink is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Meeting Ink |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Automatic transcription and AI summaries for online and in-person meetings |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Integrations with Zoom, Google Meet, Microsoft Teams, and Webex plus browser-tab recording |
| Team usage | Real-time agent coaching cues and live assistance | Taiwanese (Hokkien) and Hakka dialect recognition in addition to Traditional Chinese, English, and Japanese |
| Integrations | Searchable conversation library with buying-signal and objection detection | Speaker identification, real-time captions, and multi-language translation |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Customizable summary templates and custom terminology recognition |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Google Calendar integration with automatic bot attendance |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Meeting Ink
Choose Meeting Ink if you need taiwanese teams needing meeting notes that capture local dialects and terminology — strengths include strong support for taiwanese and hakka dialects that most global tools lack.
Convin
Meeting Ink
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Meeting Ink is strong for taiwanese teams needing meeting notes that capture local dialects and terminology. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Meeting Ink is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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