Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Meeting BaaS: French developer API (by SAS Spoke) that sends recording bots into Zoom, Meet, and Teams to capture audio, video, and transcripts for building meeting tools. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Meeting BaaS when developers building custom ai notetakers or meeting analytics matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
French developer API (by SAS Spoke) that sends recording bots into Zoom, Meet, and Teams to capture audio, video, and transcripts for building meeting tools.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Meeting BaaS ("Meetings Bots as a Service") is a developer-focused API platform operated by the French company SAS Spoke. Rather than being an end-user meeting assistant, it provides the infrastructure that lets developers programmatically send recording bots into online meetings and retrieve the resulting data. Through a single unified API, SDKs, and HTTP requests, developers can start recording meetings across Zoom, Google Meet, and Microsoft Teams, then access raw audio and video, full transcripts, and speaker metadata with timestamps. Transcription can be produced via providers such as Gladia or a developer's own service, and the platform offers webhooks and MCP servers for integration, plus the ability to self-host on a developer's own infrastructure. Because it exposes the underlying capture and transcription layer, Meeting BaaS is the building block companies use to add meeting recording, transcription, and AI features to their own products without each maintaining separate bots for every conferencing platform. It is best for engineering teams and startups that want to embed meeting capture and transcription into their applications rather than buy a finished notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Meeting BaaS is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Meeting BaaS |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Unified API for Zoom, Google Meet, and Microsoft Teams |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Programmatic recording bots via SDKs and HTTP requests |
| Team usage | Real-time agent coaching cues and live assistance | Access to raw audio, video, and full transcripts |
| Integrations | Searchable conversation library with buying-signal and objection detection | Speaker metadata with timestamps |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Webhooks and MCP server integration |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Self-hosting option with open-source components |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Meeting BaaS
Choose Meeting BaaS if you need startups embedding meeting recording into their own products — strengths include single api abstracts away platform-specific meeting bots.
Convin
Meeting BaaS
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Meeting BaaS is strong for startups embedding meeting recording into their own products. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Meeting BaaS is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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