Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Meeting.ai: An AI notetaker that turns online and in-person meetings into transcripts, summaries, mind maps, and action items. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Meeting.ai when turning interview or workshop recordings into organized notes matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
An AI notetaker that turns online and in-person meetings into transcripts, summaries, mind maps, and action items.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Meeting.ai is an AI note-taking platform that converts meetings into structured documentation including transcripts, summaries, visual mind maps, and action items. It supports multiple capture methods: joining online meetings live, recording in-person conversations, and processing uploaded audio or video files, including recordings sourced from places like Google Drive. The platform provides transcription with automatic speaker identification and handles multiple languages, accents, and language switching within a conversation. A distinguishing feature is its visual mind maps, which organize meeting content conceptually alongside more conventional summaries that surface decisions and action items. Meeting.ai integrates with major conferencing tools including Zoom, Google Meet, and Microsoft Teams, and offers meeting statistics such as duration and speaker participation. Outputs can be shared via secure links or exported to formats like PDF, image, or text, and the service is accessible across web, iOS, and Android. It is aimed at professionals across use cases such as team standups, product planning, client presentations, interviews, and design workshops who want their meetings captured and organized automatically. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Meeting.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Meeting.ai |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Transcripts, summaries, and visual mind maps from meetings |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Live online capture, in-person recording, and uploaded file processing |
| Team usage | Real-time agent coaching cues and live assistance | Automatic speaker identification |
| Integrations | Searchable conversation library with buying-signal and objection detection | Multi-language support including accents and language switching |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Integrations with Zoom, Google Meet, and Microsoft Teams |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Exports to PDF, image, or text and secure link sharing |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Meeting.ai
Choose Meeting.ai if you need summarizing standups, planning sessions, and client meetings — strengths include visual mind maps offer an alternative way to organize meeting content.
Convin
Meeting.ai
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Meeting.ai is strong for summarizing standups, planning sessions, and client meetings. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Meeting.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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