Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Maestra: AI platform for transcription, subtitles, dubbing, and live captioning across many languages. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Maestra when adding live captions to webinars, streams, and meetings matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
AI platform for transcription, subtitles, dubbing, and live captioning across many languages.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Maestra is an AI-powered media platform that provides transcription, subtitling, translation, and dubbing for audio and video content, both on demand and in real time. For transcription, users upload audio or video and Maestra produces speech-to-text output with features such as speaker detection, punctuation, and timestamps. The platform can auto-generate subtitles and captions, which users can edit, style, and export in multiple formats, and it can translate that text across a large set of languages. Maestra also offers live transcription for meetings, webinars, and streams, with stated integrations for platforms including Zoom and Microsoft Teams, as well as live production tools. This makes it usable both as a post-production transcription and captioning service and as a real-time captioning layer over live sessions. Maestra is aimed at media companies, content creators, marketers, and organizations that need multilingual transcripts, subtitles, and captions, and that may also want real-time captioning for live events and meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Maestra is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Maestra |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI transcription with speaker detection, punctuation, and timestamps |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Automatic subtitle and caption generation with editing tools |
| Team usage | Real-time agent coaching cues and live assistance | Translation of transcripts and subtitles across many languages |
| Integrations | Searchable conversation library with buying-signal and objection detection | Real-time live transcription for meetings, webinars, and streams |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Integrations with live and meeting platforms such as Zoom and Microsoft Teams |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Maestra
Choose Maestra if you need generating multilingual subtitles for video content — strengths include covers both on-demand and real-time transcription needs.
Convin
Maestra
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Maestra is strong for generating multilingual subtitles for video content. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Maestra is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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