Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. MacParakeet: Free, open-source local voice app for Apple Silicon Macs offering on-device meeting recording, live transcripts, dictation, and file transcription powered by NVIDIA Parakeet. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and MacParakeet when system-wide dictation across applications for privacy-conscious users matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Free, open-source local voice app for Apple Silicon Macs offering on-device meeting recording, live transcripts, dictation, and file transcription powered by NVIDIA Parakeet.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MacParakeet is a free, open-source voice application for Apple Silicon Macs that runs speech recognition entirely on-device using NVIDIA's Parakeet TDT model via FluidAudio CoreML. Beyond system-wide dictation and file or URL transcription, it includes a meeting recording mode with live transcript preview, in-app note-taking, and export, plus meeting calendar integration through macOS EventKit that can show reminders and optionally auto-start recording. Because all speech recognition runs locally, the project states that audio remains on the device, with no cloud speech-to-text, no required accounts, and opt-out telemetry. It supports around 25 European languages with automatic detection and includes a text cleanup pipeline for filler removal, custom word replacements, and snippet expansion. Optional AI features such as summaries, chat, and text formatting can be enabled through cloud or local providers when the user chooses. Built with Swift and SwiftUI and distributed under the GPL-3.0 license, MacParakeet is actively maintained on GitHub and can be installed via a notarized DMG, a Homebrew cask, or built from source. It is positioned as a privacy-respecting, bot-free option for capturing meetings directly from the Mac. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); MacParakeet is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | MacParakeet |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | On-device meeting recording with live transcript preview and note-taking |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Meeting calendar integration via macOS EventKit with optional auto-start |
| Team usage | Real-time agent coaching cues and live assistance | System-wide dictation with hotkey and push-to-talk modes |
| Integrations | Searchable conversation library with buying-signal and objection detection | File and URL transcription on the device |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Local NVIDIA Parakeet TDT speech recognition with no cloud STT |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Text cleanup pipeline including filler removal and custom replacements |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
MacParakeet
Choose MacParakeet if you need capturing and transcribing meetings locally on a mac without a bot — strengths include free and open source with on-device speech recognition.
Convin
MacParakeet
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while MacParakeet is strong for capturing and transcribing meetings locally on a mac without a bot. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and MacParakeet is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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