Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Lyrebird Health: Lyrebird Health is an AI medical scribe that listens during clinical consultations and automatically generates transcribed, structured clinical notes and documents. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Lyrebird Health when generating referral letters, medical certificates, and other clinical documents from consultation audio matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Lyrebird Health is an AI medical scribe that listens during clinical consultations and automatically generates transcribed, structured clinical notes and documents.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Lyrebird Health is an AI medical scribe built for healthcare practitioners. It listens in the background during a consultation, transcribes the conversation into text in real time, and then generates a structured clinical note (such as SOAP format or a custom template) within seconds of the consultation ending. Beyond notes, it can draft documents like referral letters and medical certificates ready for review. The product runs in the browser (Chrome recommended) on desktop and mobile, supports terminal-server and remote-desktop environments, and is compatible with in-person and telehealth (phone and video) consultations. It offers direct dictation and AI-driven "smart dictate" modes, learns each clinician's documentation style, and includes a translation feature for non-English consults. Lyrebird integrates with electronic medical record systems including Best Practice, Genie/Gentu, and FHIR-compliant systems for one-click note transfer. It is aimed at doctors, specialists, nurses, allied health professionals, dentists, psychologists, and other clinical roles across solo practices, clinics, and enterprise healthcare organizations.
Best suited for
Convin is a free tier with paid upgrades (freemium); Lyrebird Health is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Lyrebird Health |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Background listening with real-time voice-to-text transcription during consultations |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Automatic generation of structured clinical notes (SOAP and customizable templates) |
| Team usage | Real-time agent coaching cues and live assistance | Drafting of clinical documents such as referral letters and medical certificates |
| Integrations | Searchable conversation library with buying-signal and objection detection | EMR integrations including Best Practice, Genie/Gentu, and FHIR-compliant systems for one-click transfer |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Direct dictate and AI-powered smart dictate modes |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Telehealth-compatible and browser-based with desktop and mobile support |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Lyrebird Health
Choose Lyrebird Health if you need automating clinical note-taking for doctors and specialists during in-person or telehealth consultations — strengths include purpose-built for clinical documentation and adapts to each clinician's note-taking style.
Convin
Lyrebird Health
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Lyrebird Health is strong for automating clinical note-taking for doctors and specialists during in-person or telehealth consultations. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Lyrebird Health is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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