Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Lucy by Parami AI: Hong Kong AI meeting assistant from Parami AI built for Cantonese-English meetings with transcription, summaries, and translation. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Lucy by Parami AI when generating decision and action-point summaries for business teams matters most. Run both through a week of actual calls to see which suits your workflow.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Hong Kong AI meeting assistant from Parami AI built for Cantonese-English meetings with transcription, summaries, and translation.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Lucy is an AI meeting assistant developed by Parami AI, a Hong Kong-based company headquartered at Hong Kong Science Park. It is designed specifically for Hong Kong organizations where multilingual meetings are common, with particular emphasis on Cantonese-English code-switching that generic transcription models often struggle with. Lucy provides real-time transcription with speaker identification and intelligent summarization that captures key decisions, action points, and important details from a meeting. Its underlying AI model supports more than ten languages, including Cantonese, Mandarin, English, Thai, Korean, Japanese, and German, and offers multi-language real-time translation for cross-language meetings. For organizations with stricter requirements, Lucy emphasizes enterprise-grade security and offers local deployment options, along with asynchronous access so teams can review transcriptions and summaries after meetings. The product targets corporate users who want to reduce administrative overhead and streamline meeting documentation. The Lucy landing page includes detailed feature descriptions, a consultation booking form, and local contact channels such as a Science Park office address and phone and messaging support, indicating an actively offered commercial product. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Lucy by Parami AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Lucy by Parami AI |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Real-time transcription with speaker identification |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Intelligent summaries capturing decisions and action points |
| Team usage | Real-time agent coaching cues and live assistance | Support for 10+ languages including Cantonese, Mandarin, and English |
| Integrations | Searchable conversation library with buying-signal and objection detection | Specialized handling of Cantonese-English code-switching |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Multi-language real-time translation |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Enterprise-grade security with local deployment options |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Lucy by Parami AI
Choose Lucy by Parami AI if you need documenting multilingual cantonese-english corporate meetings in hong kong — strengths include purpose-built for hong kong's cantonese-english meeting environment.
Convin
Lucy by Parami AI
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Lucy by Parami AI is strong for documenting multilingual cantonese-english corporate meetings in hong kong. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Lucy by Parami AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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