Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. LINE WORKS AiNote: LINE WORKS AiNote is an AI transcription and meeting-notes app that converts meeting and interview audio into searchable text with automatic speaker identification and AI summaries. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and LINE WORKS AiNote when capturing and searching interview recordings for later review matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
LINE WORKS AiNote is an AI transcription and meeting-notes app that converts meeting and interview audio into searchable text with automatic speaker identification and AI summaries.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
LINE WORKS AiNote is an AI-powered transcription and meeting-notes service from Works Mobile, the maker of the LINE WORKS (NAVER WORKS) business collaboration platform. It uses AI speech recognition to convert meeting and interview audio into text, automatically separating and identifying individual speakers. Audio can be captured by recording directly in the mobile app or from web conferencing sessions on LINE WORKS, Zoom, Microsoft Teams, Webex, and Google Meet. The service generates AI summaries of transcripts and lets users register custom terminology and frequently used words to improve recognition accuracy over time. Additional tools include bookmarks and highlights for review, keyword search across transcripts, and the ability to share recordings with colleagues at specific playback positions. AiNote is available as iOS and Android mobile apps and supports multiple languages including Japanese, English, Chinese, and Korean. It is aimed primarily at Japanese businesses and organizations wanting to reduce the burden of meeting documentation, while individual users can also subscribe to lighter plans.
Best suited for
Convin is a free tier with paid upgrades (freemium); LINE WORKS AiNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | LINE WORKS AiNote |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI speech recognition with automatic speaker separation and identification |
| Standout feature | AI call scoring for quality, sentiment, and compliance | AI-generated summaries of transcribed meetings |
| Team usage | Real-time agent coaching cues and live assistance | Custom vocabulary and frequently-used word registration for improved accuracy |
| Integrations | Searchable conversation library with buying-signal and objection detection | Recording from web conferencing tools (LINE WORKS, Zoom, Microsoft Teams, Webex, Google Meet) |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Bookmarks, highlights, and keyword search across transcripts |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Sharing of recordings with colleagues at specified playback positions |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
LINE WORKS AiNote
Choose LINE WORKS AiNote if you need transcribing and summarizing business meetings to reduce manual note-taking — strengths include backed by works mobile and integrates with the line works collaboration ecosystem.
Convin
LINE WORKS AiNote
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while LINE WORKS AiNote is strong for transcribing and summarizing business meetings to reduce manual note-taking. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and LINE WORKS AiNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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