Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Lexitas Deposition Insights: An AI-powered platform from Lexitas that summarizes and analyzes deposition transcripts and video for legal teams. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Lexitas Deposition Insights when identifying contradictions and key admissions across multiple depositions in complex litigation matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
An AI-powered platform from Lexitas that summarizes and analyzes deposition transcripts and video for legal teams.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Deposition Insights is an AI tool from legal services provider Lexitas that summarizes and analyzes deposition transcripts using natural language processing and machine learning. Rather than capturing live audio, it ingests existing transcript files (.txt, .pdf, and synchronized .mdb formats) along with associated video, then produces multiple summary types: high-level, detailed, page-line, and topical, plus deposition outlines and visualizations of key issues. The expanded Deposition Insights+ platform adds an on-demand AI assistant for natural-language questions across a single deposition or an entire case, semantic AI-powered search, automatic detection of contradictions and key admissions within and across transcripts, exhibit summaries, multi-deposition pattern analysis, and synchronized video playback with behavioral analytics of verbal and non-verbal cues. Lexitas states that uploaded transcripts stay within its secure, HIPAA-compliant environment, are not used to train large language models, and are deleted within 30 days. It is built for litigation attorneys, paralegals, and case management professionals handling voluminous deposition records, and is offered through Lexitas alongside its court reporting services.
Best suited for
Convin is a free tier with paid upgrades (freemium); Lexitas Deposition Insights is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Lexitas Deposition Insights |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Multiple AI summary formats (high-level, detailed, page-line, topical) |
| Standout feature | AI call scoring for quality, sentiment, and compliance | On-demand AI assistant for natural-language questions about depositions |
| Team usage | Real-time agent coaching cues and live assistance | Semantic AI-powered search beyond keyword matching |
| Integrations | Searchable conversation library with buying-signal and objection detection | Automatic contradiction and key-admission detection within and across transcripts |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Synchronized video playback with behavioral analytics |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Exhibit summaries and multi-deposition pattern analysis |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Lexitas Deposition Insights
Choose Lexitas Deposition Insights if you need summarizing lengthy deposition transcripts into digestible formats for case review — strengths include purpose-built for legal deposition workflows rather than generic meetings.
Convin
Lexitas Deposition Insights
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Lexitas Deposition Insights is strong for summarizing lengthy deposition transcripts into digestible formats for case review. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Lexitas Deposition Insights is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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