Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Jiminny: Conversation intelligence and coaching for revenue teams The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Jiminny when call review and training matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Conversation intelligence and coaching for revenue teams
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Jiminny is a conversation-intelligence and coaching platform for revenue teams that records, transcribes, and analyzes sales calls and meetings. It captures conversations across major conferencing platforms and dialers, generates summaries and action items, and provides analytics on talk-time, topics, and other signals so managers can coach reps effectively. Jiminny emphasizes a positive coaching culture: it makes it easy to review calls, leave feedback, and build call libraries of great conversations for training. It connects to CRMs so call data and next steps sync into the pipeline automatically, giving leaders visibility into deals and rep performance. Jiminny is typically adopted by mid-market sales and customer-success teams that want recording, coaching, and revenue intelligence in one platform. Because it is built around the sales workflow, it is most useful for organizations that treat coaching and call review as central to hitting their numbers. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Jiminny is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Jiminny |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Recording and transcription |
| Standout feature | AI call scoring for quality, sentiment, and compliance | AI summaries and action items |
| Team usage | Real-time agent coaching cues and live assistance | Coaching and call libraries |
| Integrations | Searchable conversation library with buying-signal and objection detection | Talk-time and topic analytics |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | CRM integrations |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Jiminny
Choose Jiminny if you need sales coaching and feedback — strengths include strong, coaching-focused workflow.
Convin
Jiminny
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Jiminny is strong for sales coaching and feedback. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Jiminny is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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