Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Interactio: Multilingual meeting and event platform combining real-time human and AI interpretation with live captions across Zoom, Teams, and Webex. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Interactio when streaming interpreted audio to onsite attendees via a smartphone listener app matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Multilingual meeting and event platform combining real-time human and AI interpretation with live captions across Zoom, Teams, and Webex.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Interactio is a software-defined conferencing and interpretation platform that powers multilingual meetings and events across hybrid, online, and onsite settings. It provides real-time interpretation through a network of certified human interpreters, AI translation as an alternative, and the ability to mix human and AI interpretation within a single meeting. The platform offers dedicated consoles for moderators, participants, interpreters, and AV control, along with an event customization panel and a smartphone listener app that lets onsite attendees stream interpreted audio directly to their phones. For virtual and hybrid sessions, Interactio integrates with major meeting platforms including Microsoft Teams, Zoom, and Webex, and it supports hardware-agnostic conferencing for physical rooms. The company reports a substantial operating footprint, citing millions of users and tens of thousands of events across many countries, and lists notable institutional and corporate clients. Interactio is actively operating in 2025/2026 with a live web platform and iOS and Android apps. It is best suited to organizations that run multilingual meetings, conferences, and parliamentary or institutional sessions and want enterprise-grade interpretation with the flexibility to combine human interpreters and AI translation alongside live captions. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Interactio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Interactio |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Real-time human interpretation with certified interpreters |
| Standout feature | AI call scoring for quality, sentiment, and compliance | AI translation and mixed human-plus-AI interpretation in one meeting |
| Team usage | Real-time agent coaching cues and live assistance | Live captions for multilingual sessions |
| Integrations | Searchable conversation library with buying-signal and objection detection | Smartphone listener app for onsite attendees |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Integrations with Microsoft Teams, Zoom, and Webex |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Dedicated moderator, participant, interpreter, and AV control consoles |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Interactio
Choose Interactio if you need interpreting a hybrid conference for attendees on zoom, teams, or webex — strengths include supports onsite, hybrid, and fully virtual multilingual events.
Convin
Interactio
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Interactio is strong for interpreting a hybrid conference for attendees on zoom, teams, or webex. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Interactio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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