Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Intelligent Summary+: An AI-powered deposition summarization tool from Esquire Deposition Solutions that turns legal deposition transcripts into topic-organized summaries with hyperlinked page/line citations. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Intelligent Summary+ when legal teams generating issue-organized deposition memos for briefing and trial prep matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
An AI-powered deposition summarization tool from Esquire Deposition Solutions that turns legal deposition transcripts into topic-organized summaries with hyperlinked page/line citations.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Intelligent Summary+ is an AI-powered deposition summarization service from Esquire Deposition Solutions, launched May 30, 2024. Rather than capturing audio itself, it ingests completed deposition transcripts — including transcripts not produced by Esquire — and uses patent-pending AI built on external Large Language Model providers to analyze them. The output is a single DOCX document containing the full transcript alongside several layers of analysis: a Deposition Abstract encapsulating the proceeding, one to five pages of extracted Key Admissions, a Page/Line Summary organized by topic with hyperlinked page/line citations back to the source dialogue, and a Deposition Memo that organizes the summary thematically around key legal and factual issues. The system parses deponent names and gender pronouns and applies two layers of human quality control. Esquire states the platform is SOC 2 Type II, ISO 27001:2013 certified, and HIPAA compliant, and that data is not retained for AI training. It targets litigators and legal teams assessing, preparing, briefing, and trying cases, with same-day turnaround available for transcripts received during business hours.
Best suited for
Convin is a free tier with paid upgrades (freemium); Intelligent Summary+ is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Intelligent Summary+ |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | AI-generated page/line transcript summaries with hyperlinked citations to source dialogue |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Deposition Memo organizing the summary thematically around key legal and factual issues |
| Team usage | Real-time agent coaching cues and live assistance | Automatic extraction of key admissions (one to five pages) |
| Integrations | Searchable conversation library with buying-signal and objection detection | Deposition Abstract providing a brief encapsulation of the full deposition |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Two layers of human quality control on AI output |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | DOCX delivery containing the summary alongside the full transcript |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Intelligent Summary+
Choose Intelligent Summary+ if you need litigators rapidly assessing and preparing deposition testimony for case strategy — strengths include purpose-built for legal depositions with accurate page/line citations back to the source transcript.
Convin
Intelligent Summary+
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Intelligent Summary+ is strong for litigators rapidly assessing and preparing deposition testimony for case strategy. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Intelligent Summary+ is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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