Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Intella: Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Intella when generating arabic subtitles and translations for media content matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Intella is an enterprise AI company specializing in Arabic-language voice and speech processing across more than 25 Arabic dialects. Its suite includes intellaVX, a speech-to-text engine the company reports at 95.73% accuracy with noise-robust transcription and speaker diarization; intellaCX, a call-center analytics product that transcribes and analyzes customer interactions for sentiment and friction patterns; intellaMX, an automated media translation and subtitling tool that handles dialectal nuance; and Ziila, an AI voice agent for inbound and outbound conversations. Capture is primarily voice and audio based, transcribing recorded or live conversations and media files, with output such as transcripts and subtitles. Intella offers on-premise or private-cloud deployment and builds industry-specific small language models rather than adapting general global models. It targets enterprises in banking, telecom, government, media, market research, insurance, healthcare, e-commerce, ed-tech, automotive, and real estate, primarily across the MENA region. Access is mainly through demo requests, with a free trial available for intellaMX.
Best suited for
Convin is a free tier with paid upgrades (freemium); Intella is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Intella |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Arabic speech-to-text supporting 25+ dialects with reported 95.73% accuracy |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Noise filtering and speaker diarization for multi-speaker audio |
| Team usage | Real-time agent coaching cues and live assistance | Call-center conversation analytics with sentiment and friction detection |
| Integrations | Searchable conversation library with buying-signal and objection detection | Automated media translation and subtitling with dialect awareness |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | AI voice agent (Ziila) for inbound and outbound calls |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | On-premise or private-cloud deployment options |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Intella
Choose Intella if you need transcribing and analyzing arabic-language call-center interactions for quality and sentiment — strengths include purpose-built arabic engine covering 25+ dialects, a gap most global transcription tools handle poorly.
Convin
Intella
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Intella is strong for transcribing and analyzing arabic-language call-center interactions for quality and sentiment. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Intella is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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