Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. ibisScribe: Japanese browser-based AI meeting minutes tool from Ibis Inc. that transcribes, identifies speakers, and auto-generates summaries without installing an app or adding a bot. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and ibisScribe when teams that prefer microphone capture over installing a meeting bot matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Japanese browser-based AI meeting minutes tool from Ibis Inc. that transcribes, identifies speakers, and auto-generates summaries without installing an app or adding a bot.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
ibisScribe is an AI meeting minutes service developed by the Japanese company Ibis Inc. (株式会社アイビス). It is designed to be used directly in a web browser, with no app installation and no meeting bot required, capturing audio from a laptop microphone for in-person meetings or from web conferencing systems for online meetings. The tool performs AI speech recognition to transcribe discussions in real time, automatically recognizes and links speakers to their statements, and generates AI summaries when recording ends. Completed minutes can be exported in Word format, and the service includes a customizable dictionary for industry-specific terminology as well as adjustable prompts that shape how summaries are written. ibisScribe also offers real-time translation across many languages, plus sharing and permission management for distributing minutes within an organization. It is operated by a company holding ISO/IEC 27001 certification and Privacy Mark accreditation, which is positioned as a security and compliance assurance for business users in Japan. The service is actively operating, offers a free trial, and is sold on per-account monthly plans, with access to the company's related cloud storage and workspace services. It is positioned for Japanese businesses that want streamlined, browser-only meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); ibisScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | ibisScribe |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Browser-based transcription with no app install and no meeting bot required |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Real-time AI speech recognition for in-person and web meetings |
| Team usage | Real-time agent coaching cues and live assistance | Automatic speaker identification linking statements to speakers |
| Integrations | Searchable conversation library with buying-signal and objection detection | AI-generated summaries with adjustable summarization prompts |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Word-format export of completed minutes |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Customizable terminology dictionary and multi-language translation |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
ibisScribe
Choose ibisScribe if you need japanese businesses needing compliant, browser-only meeting minutes — strengths include no bot or installation needed, which simplifies setup and privacy review.
Convin
ibisScribe
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while ibisScribe is strong for japanese businesses needing compliant, browser-only meeting minutes. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and ibisScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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