Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Hedy AI: Real-time meeting coaching and GDPR-compliant note taking Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and Hedy AI when notes for in-person conversations matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Real-time meeting coaching and GDPR-compliant note taking
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Hedy AI is a real-time AI meeting assistant that listens during conversations and provides in-the-moment suggestions, then produces summaries and notes afterward. Unlike tools that only generate notes after a call, Hedy focuses on helping participants while the meeting is happening — offering relevant prompts, talking points, and context so users can contribute more effectively. It is designed to work across meeting types, including on mobile, which makes it useful for in-person discussions and ad-hoc conversations as well as scheduled video calls. After a session, Hedy generates structured summaries and action items that can be reviewed and shared. It supports multiple languages and positions itself as a personal copilot for meetings rather than a team-wide conversation-intelligence dashboard. Hedy is typically used by professionals, students, and individuals who want live assistance and quick post-meeting notes, with an emphasis on accessibility across devices and a personal, in-the-moment experience. Platforms: Mobile / Desktop / Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); Hedy AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | Hedy AI |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Real-time meeting suggestions |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Transcription and AI summaries |
| Team usage | Real-time agent coaching cues and live assistance | Action items and notes |
| Integrations | Searchable conversation library with buying-signal and objection detection | Mobile and desktop support |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Multi-language support |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
Hedy AI
Choose Hedy AI if you need live help during meetings — strengths include live in-meeting assistance, not just notes.
Convin
Hedy AI
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while Hedy AI is strong for live help during meetings. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and Hedy AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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