Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. GMR Transcription: GMR Transcription is a US-based human transcription company that converts audio and video recordings, including meetings and conference calls, into accurate written transcripts. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and GMR Transcription when transcribing recorded interviews, focus groups, and legal or academic sessions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
GMR Transcription is a US-based human transcription company that converts audio and video recordings, including meetings and conference calls, into accurate written transcripts.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
GMR Transcription, founded in 2004 and based in Tustin, California, is a human-powered transcription and translation provider serving business, legal, academic, medical, and media clients. Rather than automated speech recognition, it relies on trained US- and Canada-based transcriptionists who manually transcribe recordings and apply a second proofreading pass. For meetings, it offers dedicated conference call and business transcription: clients record their calls or meetings, upload audio or video files through a secure client portal, and receive formatted transcripts back by email. Service options include custom formatting, speaker identification, timestamps and time codes, verbatim transcription, and certification or notarization. Turnaround is configurable, from multi-week economy delivery to same-day and next-day rush service, with pricing charged per audio minute. The company also provides translation in many languages and proofreading. It is aimed at organizations and professionals who need high-accuracy, confidential, human-verified records of interviews, focus groups, conference calls, and meetings rather than instant AI notes.
Best suited for
Convin is a free tier with paid upgrades (freemium); GMR Transcription is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | GMR Transcription |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Human transcription of meeting, conference call, and interview recordings |
| Standout feature | AI call scoring for quality, sentiment, and compliance | Conference call and business transcription with secure file upload via client portal |
| Team usage | Real-time agent coaching cues and live assistance | Speaker identification, timestamps, and verbatim or clean-read formatting options |
| Integrations | Searchable conversation library with buying-signal and objection detection | Configurable turnaround including same-day and next-day rush delivery |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Translation services across many languages plus proofreading |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Optional certification or notarization of transcripts |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
GMR Transcription
Choose GMR Transcription if you need producing accurate, confidential records of conference calls and business meetings — strengths include manual transcription with a second proofreading pass for high accuracy on clear audio.
Convin
GMR Transcription
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while GMR Transcription is strong for producing accurate, confidential records of conference calls and business meetings. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and GMR Transcription is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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