Condens: UX research platform for storing, transcribing, tagging, and analyzing user interviews in a searchable, collaborative repository. Enthu.AI: Enthu.AI is a conversation intelligence platform that transcribes, auto-scores, and analyzes contact-center and sales calls for quality assurance and agent coaching. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Condens when transcribing and tagging user interview recordings matters most, and Enthu.AI when coaching sales and support agents using transcribed call insights and sentiment matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
UX research platform for storing, transcribing, tagging, and analyzing user interviews in a searchable, collaborative repository.
Enthu.AI is a conversation intelligence platform that transcribes, auto-scores, and analyzes contact-center and sales calls for quality assurance and agent coaching.
Condens is a user research platform that helps research teams store, analyze, share, and scale customer data in one collaborative hub. It supports importing recordings, notes, and user feedback, and provides automated multilingual transcription with AI-powered speaker recognition and automated captions. For analysis, Condens offers a split-screen interface that lets researchers review raw data and tag it simultaneously, along with AI-driven pattern identification across datasets and quick generation of evidence-backed findings. All research lives in a searchable, centralized repository with cross-project insight discovery, filtering, and role-based access control for managing confidential data. Condens emphasizes real-time collaboration, allowing multiple team members to build, edit, and tag data together, and integrates with tools such as Slack, Teams, Figma, and Miro, plus whiteboard functionality for interactive sessions. Additional AI capabilities include automated bookmarking, summarization, and pattern detection across multiple studies. Positioned as a lean, practical tool for researchers who want to move quickly, Condens aims to streamline the path from interview transcripts to shareable insights without the overhead of heavier enterprise systems. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Enthu.AI is a conversation intelligence and quality-assurance platform built for contact centers and calling teams across industries such as financial services, insurance, healthcare, and utilities. It transcribes every customer conversation into searchable speech-to-text with speaker labels and timestamps, then layers automated analysis on top: GenAI-powered auto-QA that evaluates calls without manual review, customizable scorecards that score agents on parameters like empathy, compliance, and script adherence, and AI summaries that surface key points and next steps. The platform also provides sentiment detection, a searchable call library for storing and organizing recordings, dashboards and reporting to spot trends, and personalized coaching tools for improving agent performance. PII redaction automatically removes sensitive data for privacy and compliance, and the product connects to existing contact-center stacks through 30+ integrations (such as NICE CXone, Five9, Salesforce, RingCentral, and Aircall). It is aimed at QA managers, sales leaders, and compliance teams who want to evaluate full call volume rather than a manual sample.
Best suited for
Condens is a free tier with paid upgrades (freemium); Enthu.AI is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Condens | Enthu.AI |
|---|---|---|
| Core capability | Automated multilingual transcription with speaker recognition and captions | Speech-to-text transcription of calls with speaker labels and timestamps |
| Standout feature | Split-screen interface for simultaneous data review and tagging | GenAI-powered automated QA and call scoring across full call volume |
| Team usage | AI-driven pattern identification across datasets | Customizable scorecards for empathy, compliance, and script adherence |
| Integrations | Searchable centralized repository with cross-project discovery | AI-generated call summaries extracting key points and next steps |
| Languages & capture | Real-time collaborative analysis and tagging | Sentiment analysis and agent coaching dashboards |
| Best-fit workflow | Integrations with Slack, Teams, Figma, and Miro plus whiteboards | PII redaction and 30+ contact-center integrations (NICE CXone, Five9, Salesforce, RingCentral, Aircall) |
Condens
Choose Condens if you need transcribing and tagging user interview recordings — strengths include fast, practical workflow from transcript to tagged insights.
Enthu.AI
Choose Enthu.AI if you need auto-scoring contact-center agent calls for quality assurance and compliance — strengths include automates qa across 100% of calls instead of a small manual sample.
Condens
Enthu.AI
It depends on your workflow. Condens is strong for transcribing and tagging user interview recordings, while Enthu.AI is strong for auto-scoring contact-center agent calls for quality assurance and compliance. Both transcribe and summarize meetings.
Condens is a free tier with paid upgrades and Enthu.AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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