Condens: UX research platform for storing, transcribing, tagging, and analyzing user interviews in a searchable, collaborative repository. Empathia AI: Empathia AI is an ambient AI medical scribe that records patient encounters and automatically generates clinical notes, letters, and billing codes for clinicians. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Condens when transcribing and tagging user interview recordings matters most, and Empathia AI when generating referral letters, consult letters, and patient instructions from recorded visits matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
UX research platform for storing, transcribing, tagging, and analyzing user interviews in a searchable, collaborative repository.
Empathia AI is an ambient AI medical scribe that records patient encounters and automatically generates clinical notes, letters, and billing codes for clinicians.
Condens is a user research platform that helps research teams store, analyze, share, and scale customer data in one collaborative hub. It supports importing recordings, notes, and user feedback, and provides automated multilingual transcription with AI-powered speaker recognition and automated captions. For analysis, Condens offers a split-screen interface that lets researchers review raw data and tag it simultaneously, along with AI-driven pattern identification across datasets and quick generation of evidence-backed findings. All research lives in a searchable, centralized repository with cross-project insight discovery, filtering, and role-based access control for managing confidential data. Condens emphasizes real-time collaboration, allowing multiple team members to build, edit, and tag data together, and integrates with tools such as Slack, Teams, Figma, and Miro, plus whiteboard functionality for interactive sessions. Additional AI capabilities include automated bookmarking, summarization, and pattern detection across multiple studies. Positioned as a lean, practical tool for researchers who want to move quickly, Condens aims to streamline the path from interview transcripts to shareable insights without the overhead of heavier enterprise systems. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Empathia AI is an AI medical scribe built for clinicians and healthcare practices. Its core engine, EMMA, uses ambient AI to listen to doctor-patient interactions across in-person visits, telehealth, and phone calls, then transcribes the conversation and generates structured, customizable clinical notes. Beyond note-taking, it produces chart summaries, referral and consult letters, form autofill, patient instructions, and suggested ICD/CPT/service billing codes. The platform supports multi-speaker conversations, dictation, and multilingual encounters, and offers specialty-tuned templates across 20+ medical specialties. It works on desktop and mobile and integrates with numerous EMR/EHR systems, including Epic, Athenahealth, eClinicalWorks, NextGen, DrChrono, Practice Fusion, Elation, and Canadian systems such as Accuro, OSCAR, and Juno. Empathia emphasizes compliance, citing HIPAA, PHIPA, PIPEDA, and GDPR alignment, and notes pre-qualified vendor status with Canada Health Infoway's national AI scribe program. It targets individual practitioners and clinics seeking to reduce documentation time and refocus attention on patient care.
Best suited for
Condens is a free tier with paid upgrades (freemium); Empathia AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Condens | Empathia AI |
|---|---|---|
| Core capability | Automated multilingual transcription with speaker recognition and captions | Ambient AI capture (EMMA) for in-person, telehealth, and phone encounters |
| Standout feature | Split-screen interface for simultaneous data review and tagging | Automatic transcription and structured clinical note generation |
| Team usage | AI-driven pattern identification across datasets | Multi-speaker and multilingual support with dictation |
| Integrations | Searchable centralized repository with cross-project discovery | Specialty-tuned templates across 20+ medical specialties |
| Languages & capture | Real-time collaborative analysis and tagging | Suggested ICD/CPT/service billing codes, referral and consult letters |
| Best-fit workflow | Integrations with Slack, Teams, Figma, and Miro plus whiteboards | EMR/EHR integrations (Epic, Athenahealth, eClinicalWorks, Accuro, OSCAR, and more) |
Condens
Choose Condens if you need transcribing and tagging user interview recordings — strengths include fast, practical workflow from transcript to tagged insights.
Empathia AI
Choose Empathia AI if you need clinicians automating post-visit charting and clinical note documentation — strengths include purpose-built for clinical documentation with deep emr integration.
Condens
Empathia AI
It depends on your workflow. Condens is strong for transcribing and tagging user interview recordings, while Empathia AI is strong for clinicians automating post-visit charting and clinical note documentation. Both transcribe and summarize meetings.
Condens is a free tier with paid upgrades and Empathia AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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