Coach Pilot: AI sales coaching agent that joins calls, coaches reps in real time, updates the CRM, and scores deals. Prodigal: Prodigal is an AI conversation intelligence platform for debt collections and loan servicing that transcribes, summarizes, and auto-scores agent-customer calls for QA and compliance. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Coach Pilot when coaching reps live during sales calls to keep them on methodology matters most, and Prodigal when automating qa scorecards and compliance monitoring across 100% of agent-customer interactions matters most. Run both through a week of actual calls to see which suits your workflow.
AI sales coaching agent that joins calls, coaches reps in real time, updates the CRM, and scores deals.
Prodigal is an AI conversation intelligence platform for debt collections and loan servicing that transcribes, summarizes, and auto-scores agent-customer calls for QA and compliance.
Coach Pilot is an AI sales coaching and conversation-intelligence platform built around an AI agent called Ricavi that joins sales calls and works during and after the conversation. During calls, Ricavi provides live sidebar guidance that tracks methodology compliance and objection handling, acting as a real-time coach for the rep. The platform captures calls automatically with recording, transcription, and CRM syncing, and it can draft follow-up emails and post-call summaries within minutes. Beyond meeting notes, Coach Pilot scores every deal based on actual call performance rather than rep-entered notes, and it builds AI-generated forecasts using call evidence and deal-health metrics. It also generates pre-call preparation briefs ahead of meetings so reps walk in informed. Coach Pilot supports a range of recognized sales methodologies including MEDDIC, BANT, and SPIN Selling, and it integrates with common tools such as Gmail, Outlook, Salesforce, HubSpot, and Zoom. The product positions itself around in-call real-time coaching rather than purely post-call analysis, and it is an active, operating product with login access, demo bookings, and customer testimonials. It is well suited to revenue teams that want coaching, CRM automation, and forecasting tied directly to recorded conversations. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Prodigal is an AI platform purpose-built for consumer finance, debt collections, and loan servicing, used by collection agencies, lenders, credit unions, and healthcare revenue-cycle teams. Its core transcription and intelligence capabilities come through two products. ProNotes runs AI transcription and summarization in the background when a call ends, generating a standardized, redacted note with an at-a-glance summary and actionable insights; it works in real time for individual calls or as overnight batch processing, supports English and Spanish, and writes notes back to CRM and system-of-record applications. ProInsight applies conversation intelligence across calls, texts, emails, and chats, analyzing every interaction (not just samples) to flag compliance exceptions, automate QA scorecards using configurable evaluation parameters, and surface business and performance insights. The platform stores audio and text records centrally for auditing and offers customizable reporting. What distinguishes Prodigal is its vertical focus: rather than a general meeting recorder, it is tuned to the regulatory and operational language of collections and loan-servicing conversations, with built-in PII redaction and compliance monitoring.
Best suited for
Coach Pilot is a free tier with paid upgrades (freemium); Prodigal is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Coach Pilot | Prodigal |
|---|---|---|
| Core capability | Real-time in-call coaching via the Ricavi AI agent | ProNotes AI call transcription and summarization that auto-generates standardized notes after each call |
| Standout feature | Automatic call recording, transcription, and CRM syncing | Real-time and overnight batch processing modes for note generation |
| Team usage | Pre-call preparation briefs before meetings | ProInsight conversation intelligence across calls, texts, emails, and chats |
| Integrations | Deal scoring based on actual call performance | Automated QA scorecards and compliance-exception flagging across 100% of interactions |
| Languages & capture | AI-generated forecasts from call evidence and deal-health metrics | Automatic redaction of sensitive/PII information in notes and records |
| Best-fit workflow | Drafted follow-up emails and post-call summaries | English and Spanish language support with CRM/system-of-record write-back |
Coach Pilot
Choose Coach Pilot if you need coaching reps live during sales calls to keep them on methodology — strengths include combines live coaching, conversation intelligence, and forecasting in one tool.
Prodigal
Choose Prodigal if you need automatically documenting and summarizing collections and loan-servicing calls to cut after-call work — strengths include purpose-built for collections and loan-servicing conversations rather than generic meetings, with compliance and pii redaction baked in.
Coach Pilot
Prodigal
It depends on your workflow. Coach Pilot is strong for coaching reps live during sales calls to keep them on methodology, while Prodigal is strong for automatically documenting and summarizing collections and loan-servicing calls to cut after-call work. Both transcribe and summarize meetings.
Coach Pilot is a free tier with paid upgrades and Prodigal is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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