CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Zoho Meeting AI Transcription: Zoho Meeting's AI transcription turns online meetings and webinars into transcripts and auto-generated keynotes within the Zoho conferencing platform. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Zoho Meeting AI Transcription when generating keynote summaries for attendees who missed a session matters most. Run both through a week of actual calls to see which suits your workflow.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Zoho Meeting's AI transcription turns online meetings and webinars into transcripts and auto-generated keynotes within the Zoho conferencing platform.
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Zoho Meeting AI Transcription is a feature within Zoho Meeting, the video conferencing and webinar product in the broader Zoho software suite. It is designed for teams that host meetings and webinars on Zoho and want a text record and concise recap of each session without leaving the platform. During recorded sessions, Zoho Meeting can automatically convert spoken words into text, creating a full transcript of the conference, and it offers AI-generated keynotes and summaries so participants can review the main points without replaying the entire recording. Transcripts and keynotes are accessible from the Recordings area, where users can view, download, and share them with their team. The transcription and summary capabilities are powered through integrations, including a Zia/OpenAI-backed option for generating keynotes, and they are positioned as helpful for accessibility, for attendees who missed part of a call, and for keeping shareable records of discussions. As part of the Zoho ecosystem, the feature fits organizations already using Zoho Meeting alongside other Zoho applications and want their meeting records captured within that environment. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Zoho Meeting AI Transcription is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Zoho Meeting AI Transcription |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Automatic transcription of recorded online meetings and webinars |
| Standout feature | Automatic multilingual call transcription of recorded calls | AI-generated keynotes and summaries of sessions |
| Team usage | AI-generated call summaries and smart notes synced to CRM | Transcripts accessible from the Recordings area |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | Downloadable and shareable transcripts and keynotes |
| Languages & capture | Topic extraction and automatic smart call tagging | Zia/OpenAI-backed summary generation |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Native to the Zoho Meeting conferencing platform |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Zoho Meeting AI Transcription
Choose Zoho Meeting AI Transcription if you need creating text transcripts of zoho meeting calls and webinars — strengths include built directly into zoho meeting for users of the zoho suite.
CloudTalk
Zoho Meeting AI Transcription
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Zoho Meeting AI Transcription is strong for creating text transcripts of zoho meeting calls and webinars. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Zoho Meeting AI Transcription is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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